Summary
Overview
Work History
Education
Skills
Timeline
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Rosemary Wright

Geneva,OH

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong professional communication skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Technician/Medical Unit Secretary

UH Hospitals
06.2014 - Current
  • Answer patient assistance calls, assessed needs, and offered qualified support.
  • Obtain patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maintain clean and safe environment to promote patient safety and comfort.
  • Monitor, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collect and transport specimens to prepare for lab testing.
  • Provide leadership, guidance and support to staff members as needed.
  • Completed job reports and logs immediately following calls as needed.
  • Apply critical thinking to address complex issues on the unit floor and as the unit secretary.

Paralegal Intern

Balin Law, LLC
07.2013 - 07.2014
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
  • Conferred with clients and other involved parties to gather and track case information.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Researched statutes, decisions, legal articles, and codes.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Attended court hearings and depositions to take notes and document proceedings.

Case Manager

Community Counseling Center
09.2005 - 04.2011
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.

Education

Associate of Applied Business - Paralegal Studies

Lakeland Community College
Willoughby, OH
05.2014

High School Diploma -

Geneva High School
Geneva, OH
06.1999

Skills

  • Active Listening
  • Administrative Support
  • Attention to Detail
  • Calendar and Appointment Management
  • Clerical Support
  • Critical Thinking
  • Data Entry Accuracy
  • Empathy and Compassion
  • Interpersonal Communication
  • Microsoft Office Suite
  • Multitasking Abilities
  • Office Administration
  • Organization and Time Management
  • Stress Management
  • Telephone Etiquette
  • Transcription

Timeline

Technician/Medical Unit Secretary

UH Hospitals
06.2014 - Current

Paralegal Intern

Balin Law, LLC
07.2013 - 07.2014

Case Manager

Community Counseling Center
09.2005 - 04.2011

Associate of Applied Business - Paralegal Studies

Lakeland Community College

High School Diploma -

Geneva High School

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Rosemary Wright