Hi, I’m
Rosemary Zepeda
Dixon,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
years of professional experience
1
Certification
Work History
Kaiser Permanente
Unit Assistant
11.2018 - 11.2021
Job overview
- Processes transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record
- Answers and appropriately routes internal and external telephone calls
- Orders materials and supplies for the unit, and collects equipment and medication from the dumb waiter system
- Answers call system from nurses station; follows up with patient and/or family as appropriate
- Makes follow-up appointments for patients as necessary
- In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart
- Prepares discharge packets and other documents for patients (including maternal/baby)
- Maintains the units business equipment, including maintaining appropriately charged wireless carts
- Arranges for special maintenance or repair of the units business equipment
- Updates the units white board (this function may be eliminated)
- Maintains the Minimum Record
- Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues
- Acts as greeter for the unit, greeting new patients and their families
- Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready
- Initiates units downtime procedures when necessary
- Communicates with other units/departments
- May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds
- May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc
- Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc
- Performs other related duties as assigned.
Kaiser Permanente
Schedule Maintenance Clerk
09.2016 - 11.2018
Job overview
- Develop and maintain physician and non-physician master schedules using MR3, QGENDA and Lighting Bolt
- Create, modify and maintain profiles
- Create and maintain appointment schedules to meet daily needs of all providers by indicating the exceptions in the PARRS II system
- Cancel schedules and notify departments of cancelled patients
- Secure, compile and report statistical data as required
- Act as liaison with appropriate personnel as required
- Prepare providers' medical appointment schedules
- Assess impact of provider voluntary time off requests based on facility appointment needs
- Function as a team member.
Kaiser Permanente
Pharmacy Clerk/Cashier
08.2005 - 09.2016
Job overview
- Provides in-person and telephone reception
- Receives and direct new and refill prescriptions for further processing
- Produces computerized or typed prescription labels
- Packages and sells filled prescriptions and pharmaceutical merchandise
- Assists pharmacy personnel with clerical functions
- Process Medical Claims
- Greets Members, assist with calls, fax, generate reports
- Medi-cal Specialist claims processor.
Kaiser Permanente
Cashier/Receptionist
12.2002 - 08.2005
Job overview
- Follow appropriate patient registration/check-in policies & procedures
- Verify and/or update all demographic info
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc
- Check in patients by following check-in policies & procedures & using the check-in systems or manual visit records when the systems are down
- Determine patient's membership/benefits according to the benefit display
- Create accounts as necessary
- Capture & populate workers' compensation data on the correct screens & select the correct coverage as necessary
- Manage electronic in-basket
- Use notes function where applicable to document prepayments
- Obtain a patient medical record number when necessary
- Order Health Plan cards as needed
- Collect co-pays & fees, inform patients of available payment options
- Generate appropriate encounter forms per procedure electronically or manually if the system is down
- Direct patients to appropriate area after the check-in process is completed
- Check out patients by following checkout policies & procedures & using the checkout systems or manual visit records when the systems are down, if applicable
- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, & industrial patients
- Initiate & complete required forms for all appts per policy
- Access necessary info from the fee schedule to determine approp fees based on CPT-4 and/or service codes in order to collect approp revenue
- Referring to other dept & administrative services for further info, e.g., Member Services, Medical Secretaries, & Business Office
- Initiating & completing approp forms as needed, for e.g., Release Of Info, Patient Financial Responsibility
- Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification where this responsibility is not part of an existing position, it cannot be added w/out written agreement as part of the LMP
- Demonstrate knowledge of & application to Patient Admin Appt Registration
- Maintain the patient will-call area box if applicable
- Communicate w/ clinical & business office staff as needed
- Handle cash according to the Cash Handling Responsibility Agreement (CHRA)
- Comply w/ all applicable cash handling policies & procedures
- The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, & all keys assigned for cash control
- Obtain, secure, & ensure sufficient denominations to provide change
- Reconcile shift & deposit funds according to the CHRA
- Use correct procedures to document & report discrepancies
- Working towards positive operational outcomes
- Perform other duties as required.
Kaiser Permanente
Patient Service Representative
12.1999 - 12.2002
Job overview
- Eye Call Center Deportment
- Performs clerical duties which may include assigning new members a primary care physician, calling patients and booking appointments for specialty appointments, calling members to cancel and reschedule appointments
- Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls
- Works in a personal computer environment with multiple departments
- Uses guidelines and protocols for multiple departments to best meet member needs
- Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines
- Prioritizes member needs and offers alternatives to members when appropriate
- Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters
- Uses tact and diplomacy in handling difficult interactions with members
- Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution
- Composes messages for physicians/providers, registered nurses and other medical staff based on member requests
- Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
Education
Blake Austin Career College
Trade School from Clinical Medical Assisting With Phelbotomy
08.2016
Penn State
Pharmacy Technician from Pharmacy Technician
02.2012
National Career Education
Trade School from Medical Admirative Assistant
12.1999
Vacaville High School
High school diploma
06.1995
Skills
- Medical Records
- CPT Coding
- ICD-9
- Hospital Experience
- Knowledgeable in PIMS
- Knowledgeable in
- Patient Care Expertise
- Data Confidentiality
- Information Protection
- Knowledge of Medical Terms
- Patient Care Delivery
- Safety Enforcement
- Nurse Scheduling
- Staff Scheduling
- Medical Records Management
- Records Maintenance
- Payroll
- Policy Implementation
- Staff Training
- Infection Control
- Records Management
- Healthcare Facility Management
- Medical Terminology
- Knowledgeable in EPIC
Certification
Driver's License, 02/01/22, 02/01/27
Crafting , Tumbler Maker
I love to craft with paper or cardstock, i also make custom tumblers, badge reels keychains, I also make custum T-shirts
I have glitter and more
Timeline
Unit Assistant
Kaiser Permanente
11.2018 - 11.2021
Schedule Maintenance Clerk
Kaiser Permanente
09.2016 - 11.2018
Pharmacy Clerk/Cashier
Kaiser Permanente
08.2005 - 09.2016
Cashier/Receptionist
Kaiser Permanente
12.2002 - 08.2005
Patient Service Representative
Kaiser Permanente
12.1999 - 12.2002
Blake Austin Career College
Trade School from Clinical Medical Assisting With Phelbotomy
Penn State
Pharmacy Technician from Pharmacy Technician
National Career Education
Trade School from Medical Admirative Assistant
Vacaville High School
High school diploma
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