Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary G Winters

Wantagh

Summary

Patient Service Representative with extensive experience in ENT and Allergy, specializing in patient scheduling and insurance verification. Demonstrated success in improving patient satisfaction through strong communication and problem-solving abilities. Skilled in managing electronic health records while maintaining HIPAA compliance, leading to enhanced operational efficiency and patient care.

Overview

11
11
years of professional experience

Work History

Patient Service Representative

ENT and Allergy
Melville
06.2022 - Current
  • Managed patient scheduling and appointment confirmations efficiently.
  • Provided excellent customer service by addressing patient inquiries promptly.
  • Coordinated insurance verifications and eligibility checks for patients.
  • Maintained accurate patient records using electronic health systems.
  • Assisted with patient check-in and check-out processes smoothly.
  • Handled billing inquiries and processed payments effectively.
  • Educated patients on procedures, services, and treatment options available.
  • Collaborated with healthcare teams to enhance patient experience continuously.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Maintained a clean and organized reception area.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained proper authorization and identification to release confidential medical records.
  • Assisted with the completion of medical forms and records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Managed patient records and updated electronic health systems accurately.
  • Supported administrative tasks, including billing and insurance verification processes.
  • Communicated with patients to address concerns and provide compassionate care.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized charts, documents and supplies to maintain team productivity.

Sales/Animal Caretaker

World Wide Puppies and Kittens
Bellmore
09.2018 - 12.2024
  • Provided daily care for animals, ensuring cleanliness and comfort in their environment.
  • Administered medications and monitored health conditions of various animal species.
  • Maintained accurate records of animal diets, health checks, and behavioral observations.
  • Trained new staff on animal handling techniques and safety protocols.
  • Collaborated with veterinarians to coordinate medical treatments and vaccinations for animals.
  • Cleansed facilities regularly, maintaining hygiene standards for animal care areas.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Records observations of animal behavior, health, diet and other information as required.
  • Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
  • Collaborates with fellow staff members in providing quality care to all assigned animals.
  • Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
  • Transports animals between locations safely and humanely using appropriate equipment.
  • Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
  • Attends veterinary appointments with assigned animals when needed.

Scheduler

Orlin & Cohen
Lynbrook
12.2021 - 05.2022
  • Managed scheduling for patient appointments across multiple medical practices.
  • Coordinated with healthcare providers to optimize appointment availability.
  • Utilized scheduling software to track and update patient schedules efficiently.
  • Communicated with patients regarding appointment confirmations and changes.
  • Conducted medication reviews to ensure adherence to care plans.
  • Collaborated with healthcare providers to coordinate patient medication management.
  • Managed insurance verification processes to ensure patient coverage.
  • Communicated with patients regarding appointment details and changes.
  • Coordinated patient appointments using electronic scheduling systems.
  • Assisted in training new staff on scheduling protocols and systems.
  • Monitored clinic schedules for optimal resource allocation and utilization.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Followed up with patients and confirmed appointments.
  • Organized patient charts according to established protocols to ensure accurate medical records were kept on file.

Cashier/Bakery Assistant

Best Market
East Meadow
08.2014 - 09.2018
  • Processed customer transactions efficiently at local grocery store.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout area daily.
  • Handled returns and exchanges following company policies.
  • Resolved customer complaints effectively to ensure satisfaction.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Assistant Teacher

Bowling Green School
Westbury
06.2015 - 09.2015
  • Assisted lead teacher in developing lesson plans and educational materials.
  • Supported classroom management by helping maintain a positive learning environment.
  • Provided individualized support to students during academic activities and group work.
  • Organized classroom supplies and ensured materials were readily available for lessons.
  • Monitored student behavior and reinforced school policies during daily routines.
  • Supervised small group activities.
  • Helped maintain a safe and orderly learning environment.

Bakery Assistant

Taste of Home
Bellmore
04.2014 - 10.2014
  • Followed recipes and maintained consistency in product quality.
  • Managed inventory of ingredients and supplies for efficient production.
  • Maintained cleanliness and organization in the baking area regularly.
  • Assisted in decorating cakes and pastries for customer orders.
  • Collaborated with team members to ensure smooth kitchen operations.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Operated ovens and other equipment to bake products according to established recipes.

Education

High School Diploma -

East Meadow High School
East Meadow, NY
06-2015

Skills

  • Patient scheduling
  • Insurance verification
  • Billing inquiries
  • Electronic health records
  • Medical terminology
  • Customer relationship management
  • Healthcare coordination
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving
  • Time management
  • Multi-tasking
  • Recording histories
  • Clinical data entry
  • Appointment scheduling
  • Customer service
  • Patient greeting
  • Directing callers
  • Workflow optimization
  • Sterilization procedures
  • Front desk supervision
  • Interpreting physician orders
  • Office administration
  • Patient admitting
  • Document filing
  • Patient intake
  • Verbal and written communication
  • Healthcare industry
  • Insurance verifying
  • HIPAA compliance
  • Reception management
  • Appointment confirmation
  • Phone etiquette
  • Patient confidentiality
  • System updates
  • Data protection
  • Patient feedback collection
  • EMR
  • Medical billing
  • Payment processing
  • Complaint processing
  • Admitting coordination
  • Problem-solving
  • Flexible schedule
  • Data entry
  • Document scanning
  • Microsoft office expertise
  • Accuracy and attention to detail
  • Strong communication skills
  • Data verification
  • Collecting information
  • Records management
  • Data reporting
  • Critical thinking skills
  • Healthcare system navigation
  • Organizational skills
  • Inventory management
  • Goal setting
  • Patient documentation
  • Payment collection
  • Medical record requests
  • Healthcare
  • Patient registration
  • Multitasking
  • Scheduling
  • Patient care
  • Patient safety
  • Insurance practices
  • New hire training
  • Documentation
  • Patient outreach and Follow-up
  • Patient records management

Timeline

Patient Service Representative

ENT and Allergy
06.2022 - Current

Scheduler

Orlin & Cohen
12.2021 - 05.2022

Sales/Animal Caretaker

World Wide Puppies and Kittens
09.2018 - 12.2024

Assistant Teacher

Bowling Green School
06.2015 - 09.2015

Cashier/Bakery Assistant

Best Market
08.2014 - 09.2018

Bakery Assistant

Taste of Home
04.2014 - 10.2014

High School Diploma -

East Meadow High School

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