Inside Sales Coordinator
Sulzer Pumps US
10.2024 - Current
Hi, I’m
Rosemary Kopp
SME Parts and Service Certified Lean Six Sigma Black Belt
Carneys Point,NJ
Summary
Diligent Service/Parts Business Analyst with over 20 + years of experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Certified Black Belt in Lean Six Sigma specializing as a Business Applications Specialist and the subject matter expert for the Parts and Service Team maintaining standard operating procedures. Exceptional organization skills with experience in inventory management, trainer, auditing, user acceptance testing, team building and customer service.
Education
Eastern Mennonite UniversityLancaster, PA
Bachelor of Science from Business Management and Organization
Skills
- Training & Development
- Understanding Business Processes
- Attention to Detail
- Project Management
- Data Migration
- Analytical Thinking
- Cross-Functional Collaboration
- Public Speaking and Presentation Skills
- Conflict Management
- Change Management Strategy Development
- Green and Black Belt Lean Six Sigma Certified
- Inventory Management
- Internal Audits
- Continuous Improvement
- System Configuration
- Application Integration
- User Application and Process Trainer
- Software Testing and Validation
- Create and Maintain User Access Roles
Accomplishments
- Led the Parts and Service team to integrate the application from the AS400 to rentalresult.
Timeline
Banquet and Bar Manager
Benevolent and Protective Order of Elks (BPOE)
10.2022 - Current
Business Application Specialist
Xylem Inc.
09.2002 - 09.2022
Continuous Improvement Specialist
Xylem Inc.
09.2002 - 09.2022
Service and Parts Manager Trainer/Applications Developer
Xylem Inc.
09.2002 - 09.2022
Parts and Service Coordinator
Xylem Inc.
09.2002 - 09.2022
Eastern Mennonite University
Bachelor of Science from Business Management and Organization
Work History
Xylem Inc.
Business Application Specialist
09.2002 - 09.2022
Job overview
- Monitor and resolve all ServiceNow incidents minimizing downtime
- Manage UAT Testing/Build Releases/Regression testing
- Assisted maintaining data input and output interfaces
- Created and maintained automated tests for new trunk releases
- Service and SOP (Standard Operating Procedures) trainer
- Manage and maintain User Access Roles and PO approval hierarchies
- Applications: rentalresult, AS400, Cognos, ServiceNow, Vertex, Zen Desk, Catalyst, Emagia
Xylem Inc.
Continuous Improvement Specialist
09.2002 - 09.2022
Job overview
- Black Belt Certification and Implementation
- Increased productivity and cost savings (Service/Work Orders)
- Process improvement initiatives - Kaizan
- Trainer and mentor for Green Belts in training
- Project Manager
- Acquisition Management
Xylem Inc.
Service and Parts Manager Trainer/Applications Developer
09.2002 - 09.2022
Job overview
- Subject Matter Expert for the Parts and Service division
- Supported the design and implementation of an efficient ERP solution
- Change management strategy development/data migration
- Piloted the development of a cost effective inventory management system (Stock Take)
Xylem Inc.
Parts and Service Coordinator
09.2002 - 09.2022
Job overview
- Inventory management
- POS (Point of Sale) systems
- Planning and logistics
- Budgeting and Financial Management
Sulzer Pumps US
Inside Sales Coordinator
10.2024 - Current
Job overview
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
Benevolent and Protective Order of Elks (BPOE)
Banquet and Bar Manager
10.2022 - Current
Job overview
- Inventory management
- POS (Point of Sale) systems
- Planning and logistics
- Budgeting and Financial Management
Overview
23
years of professional experience
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