Rosemary Kopp
Carneys Point,USA
Summary
Diligent Service/Parts Business Analyst with over 20 years of experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Certified Black Belt in Lean Six Sigma specializing as a Business Applications Specialist and the subject matter expert for the Parts and Service Team maintaining standard operating procedures. Exceptional organization skills with experience in inventory management, trainer, auditing, user acceptance testing, team building and customer service.
Education
Bachelor of Science - Business Management and Organization
Skills
- Training & Development
- Understanding Business Processes
- Attention to Detail
- Project Management
- Data Migration
- Analytical Thinking
- Cross-Functional Collaboration
- Public Speaking and Presentation Skills
- Conflict Management
- Change Management Strategy Development
- Green and Black Belt Lean Six Sigma Certified
- Inventory Management
- Internal Audits
- Continuous Improvement
- System Configuration
- Application Integration
- User Application and Process Trainer
- Software Testing and Validation
- Create and Maintain User Access Roles
Accomplishments
- Led the Parts and Service team to integrate the application from the AS400 to rentalresult.
Timeline
Banquet and Bar Manager - Benevolent and Protective Order of Elks (BPOE)
10.2022 - Current
Business Application Specialist - Xylem Inc.
09.2002 - 09.2022
Continuous Improvement Specialist - Xylem Inc.
09.2002 - 09.2022
Service and Parts Manager Trainer/Applications Developer - Xylem Inc.
09.2002 - 09.2022
Parts and Service Coordinator - Xylem Inc.
09.2002 - 09.2022
Eastern Mennonite University - Bachelor of Science, Business Management and Organization
Work History
Banquet and Bar Manager
Benevolent and Protective Order of Elks (BPOE)
10.2022 - Current
- Inventory management
- POS (Point of Sale) systems
- Planning and logistics
- Budgeting and Financial Management
Business Application Specialist
Xylem Inc.
09.2002 - 09.2022
- Monitor and resolve all ServiceNow incidents minimizing downtime
- Manage UAT Testing/Build Releases/Regression testing
- Assisted maintaining data input and output interfaces
- Created and maintained automated tests for new trunk releases
- Service and SOP (Standard Operating Procedures) trainer
- Manage and maintain User Access Roles and PO approval hierarchies
- Applications: rentalresult, AS400, Cognos, ServiceNow, Vertex, Zen Desk, Catalyst, Emagia
Continuous Improvement Specialist
Xylem Inc.
09.2002 - 09.2022
- Black Belt Certification and Implementation
- Increased productivity and cost savings (Service/Work Orders)
- Process improvement initiatives - Kaizan
- Trainer and mentor for Green Belts in training
- Project Manager
- Acquisition Management
Service and Parts Manager Trainer/Applications Developer
Xylem Inc.
09.2002 - 09.2022
- Subject Matter Expert for the Parts and Service division
- Supported the design and implementation of an efficient ERP solution
- Change management strategy development/data migration
- Piloted the development of a cost effective inventory management system (Stock Take)
Parts and Service Coordinator
Xylem Inc.
09.2002 - 09.2022
- Inventory management
- POS (Point of Sale) systems
- Planning and logistics
- Budgeting and Financial Management
Overview
22
22
years of professional experience
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