Watching tv
9044447514
Hi, I’m
Rosemary Mackey
SALES REP
Jacksonville,Florida
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Overview
1
6
years of professional experience
4
years of post-secondary education
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skills
- Sales expertise
- Report preparation
- Professional telephone demeanor
- Complaint resolution
- Creative problem solving
- CRM
- Receiving support
- Network development
- Account servicing
- Lead prospecting
Work History
R & M Compliance Group LLCJACKSONVILLE, FLORIDA
Sales Representative
2022.10 - Current (2 years & 2 months)
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
AmazonLas Vegas, NV
Warehouse Associate
06.2018 - 12.2023
Job overview
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Entered quantity received against purchase order in computer system.
CREDIT SAGE Alto, TX
Credit Card Sales Representative
07.2023 - 08.2023
Job overview
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Built strong relationships with customers to increase retention and loyalty.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Researched and resolved customer complaints and disputes related to credit card accounts.
TruGreen Lawn Care ServiceIrving, TX
Sales Representative
02.2023 - 07.2023
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
DOT COMPLIANCE GROUP LLC DECKER, TX
Compliance Assistant
06.2021 - 01.2023
Job overview
- Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements.
- Monitored preventive maintenance program for company property.
- Investigated incidents and accidents to identify causes and potential preventive measures.
- Maintained facility-related materials and supplies.
- Identified secure and high-risk areas and assessed vulnerabilities from building standpoint for unauthorized access.
- Warned violators of infractions or penalties.
- Developed risk assessment models to identify potential compliance risks.
- Completed field checks to verify licenses and permits for various business.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
Football Fanatics WarehouseLas Vegas, NV
Warehouse Lead
06.2017 - 01.2021
Job overview
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Performed inventories and stocked new equipment and [Product].
- Monitored performance and safety practices of [Number]-person warehouse staff.
- Acted as liaison between company departments and warehouse teams.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed resource allocation and scheduling of employees.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
CMS ComputersLas Vegas, NV
Warehouse Associate
06.2017 - 11.2017
Job overview
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 30LBS pounds.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Worked safely around moving machinery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
Football FanaticsJACKSONVILLE, FL
Warehouse Lead
02.2012 - 10.2016
Job overview
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained top performance standards while working in hot warehouse environment.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
WalmartJACKSONVILLE , FL
Cashier Assistant
01.2007 - 08.2008
Job overview
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped customers complete purchases, locate items, and join reward programs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Answered questions about store policies and addressed customer concerns.
Sanmar Distribution CenterJACKSONVILLE , FL
Warehouse Worker
04.2003 - 06.2005
Job overview
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Blue ShieldJACKSONVILLE , FL
Customer Service Representative
01.2002 - 11.2004
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Andrew Jackson High SchoolJacksonville, FL
High School Diploma
08.1994 - 06.1997
University Overview
Florida Career College - MiamiMiami, FL
Associate of Arts from BILLING AND CODING
01.2011 - 08.2012
University Overview
Accomplishments
Accomplishments
- Managed 8 COURSES opportunities per month.
- Ranked #1 in MY COMPANY for 2 YEARS .
- Successfully launched my own company last year .
Interests
Family vacations
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Similar Profiles
Cassandra FloresCassandra Flores
Administrator at DOT Compliance Group,LLCAdministrator at DOT Compliance Group,LLC
Jamie StringerJamie Stringer
Licensing Compliance Analyst at ACCEL Compliance LLCLicensing Compliance Analyst at ACCEL Compliance LLC
NAFEES FATIMANAFEES FATIMA
Software Engineer at Compliance Group Inc.Software Engineer at Compliance Group Inc.