Rosemary (RJ) Nunez Cruz
Blackwood
Summary
Professional and personable hair stylist with strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, Hair extensions and styling techniques, with focus on modern trends and customer satisfaction. Effective team collaborator, adaptable to changing needs, and driven to achieve outstanding results for clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hair Stylist
VIBE Salon
01.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients and co-workers.
- Enhanced client satisfaction by providing custom haircuts, styling, extensions and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive, supportive and drama-free work environment.
- Educated clients about products and self-maintenance for healthy hair and desired outcomes.
- Utilized latest techniques in balayage, Lived-In hair, highlights and color corrections.
- Used social media platforms to promote salon and services.
Stylist, Manager/Owner
BS HairShop
01.2015 - 01.2023
- Oversee all Salon operations
- Enforce compliance of salons health and safety policies and protocol as dictated by business and State of FL regulations
- Identifying ways to increase salon revenue
- Strong Management and leadership skills and model that behavior for employees and staff
- Motivate staff to achieve the salon and their personal goals
- Provide excellent Customer Service by ensuring that clients have a pleasant experience from the moment they arrive until they leave
- Recruit and train salon staff and ensure they have mandatory education and licensing requirements
- Resolve any disputes or client complaints
- Monitoring salon supplies, ordering and restocking retail based on the Product display
- Ensure Salon is clean and well maintained at all times
- Be able to work in a fast paced environment, excellent organizational, communication and customer service skills, while simultaneously continuously be a manager, owner and hair stylist behind the chair
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
Stylist, Manager
Bubbles A Ratner Co.
01.2013 - 01.2015
- To constantly review the Current Promotions board area to ensure it is up to date and current
- To liaise with the District Manager on ordering stock, including maintaining stock levels, and to ensure that staff are aware of this
- To follow the guidelines on controlling and accounting for stock, ensuring that paperwork is completed accurately
- Ensuring timely opening and closing of the salon
- Receive payment for services via cash, check, credit card or gift cards and also keep record of transactions
- Ensure excellent customer service by providing information, resolving problems and answering questions from clients
- Make sure stylists and assistants receive their messages and gratuities
- Maintain retail presentation
- According to product necessity, re-stocks all products
- Receive and distribute mail
- Review and make sure salon policies and procedures are enforced
- Ensure that friendly, professional, efficient and courteous service is provided in a clean, well-maintained environment
- In the absence of a receptionist or any other employee position to take full responsibility for those responsibilities
Assistant Manager, Stylist
Salon Luna
01.2010 - 01.2013
- Assisting in coordinating and implementing salon promotions and other marketing activities to maximize the salons position in the market
- To work closely with manager/owner in promoting the company’s image through all media eg advertising/PR to increase company’s reputation and client count
- Ability to work the hours dictated by the business, including late evenings, and weekends
- Must be willing to travel for any purchasing needs for the salon
- To guide and discipline, if need be, all members of staff to create a happy working atmosphere for the benefit of both staff and clients
- Oversees daily operations of the salon
- To ensure the salon cleanliness and maintenance is in keeping with the company’s general policy on services
- To work with Manager/Owner in maintaining hairdressing and techniques in keeping with client’s wishes and current fashion trends
- To ensure smooth running of reception area in particular with overall responsibility for cash and paperwork procedures
- To ensure when there is no receptionist that paperwork procedures are adhered to as laid down in the job description
- To constantly review the Current Promotions board area to ensure it is up to date and current
- To liaise with the Manager on ordering stock, including maintaining stock levels, and to ensure that staff are aware of this
- To follow the guidelines on controlling and accounting for stock, ensuring that paperwork is completed accurately
- In the absence of a receptionist, to take full responsibility for all paperwork in connection with bills and money and perform all receptionist duties
Receptionist
Ilo Day Salon
01.2008 - 01.2010
- Perform general receptionist duties such as answering multiple phone lines in a timely manner
- Offering first available appointments, Scheduling appointments and filling any cancelled appointments
- Ensuring timely opening and closing of the salon
- Receive payment for services via cash, check, credit card or gift cards and also keep record of transactions
- Ensure excellent customer service by providing information, resolving problems and answering questions from clients
- Make sure stylists and assistants receive their messages and gratuities
- Maintain retail presentation
- According to product necessity, re-stocks all products
- Receive and distribute mail
- Review and make sure salon policies and procedures are enforced
- Ensure that friendly, professional, efficient and courteous service is provided in a clean, well-maintained environment
Education
Master Educator
Hotheads Hair Extensions
Hallandale, FL01-2018
Cosmetology -
Hair Expressions A Paul Mitchell Partner School For Cosmetology
Rockville, MD01-2010
High School -
Hallandale High School
06.2003
Skills
- Master Educator Hotheads Hair Extensions
- Proficient in Tape-In & Sew-In Weft Extensions
- Dry cutting techniques, Lived In Hair, Balayage techniques
- Team player, Salon role-model, Drama-free
- Great Organizational and Communication skills
- Quick learner, Adaptive, Detail Oriented
- Proficient in English and Spanish
Certification
Hotheads Hair Extensions, Master Educator-Tape-In, Sew-in Weft, Fusion 2018-Current
Timeline
Hair Stylist
VIBE Salon
01.2023 - Current
Stylist, Manager/Owner
BS HairShop
01.2015 - 01.2023
Stylist, Manager
Bubbles A Ratner Co.
01.2013 - 01.2015
Assistant Manager, Stylist
Salon Luna
01.2010 - 01.2013
Receptionist
Ilo Day Salon
01.2008 - 01.2010
High School -
Hallandale High School
Master Educator
Hotheads Hair Extensions
Cosmetology -
Hair Expressions A Paul Mitchell Partner School For Cosmetology
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