Rosemary Tiburcio
New York,NY
Summary
Organized and dedicated Physician Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Physician Office Assistant
Memorial Sloan-Kettering Cancer Center - Urology
08.2023 - Current
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Worked collaboratively with office & clinical staff to maintain smooth operations and team readiness for unexpected demands.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments and surgeries in respective surgeons calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
People Operations Planner - Experience
Apple
06.2022 - 01.2023
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Planned optimal workflow through successful scheduling and task delegation.
Lead - Experience
Apple
08.2021 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Operations Expert
Apple
04.2016 - 01.2023
- Supervised 21 inventory control personnel to support correct goods management and achievement of performance goals.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Created, prepared, and delivered reports to various departments.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Technical Sales Specialist
Apple
05.2015 - 04.2016
- Diagnosed and troubleshot hardware, software and network issues.
- Trained users on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics on company resources.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Supported retail distributors, dealers and customers through in-person and telephone support.
Education
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Microsoft Office/ Apple iOS Systems/ Epic/ Sales Force
- Office Administration Management
- Keyboarding & High level word processing
- HIPAA Compliance Understanding
- Customer Service Excellence
- Administrative and Office Support
- Medical Terminology
- Inventory & Supply Chain
- Database Management
- Team Collaboration
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Physician Office Assistant
Memorial Sloan-Kettering Cancer Center - Urology
08.2023 - Current
People Operations Planner - Experience
Apple
06.2022 - 01.2023
Lead - Experience
Apple
08.2021 - 02.2022
Operations Expert
Apple
04.2016 - 01.2023
Technical Sales Specialist
Apple
05.2015 - 04.2016
LaGuardia Community College of The City University of New York
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