Rosemary West
West Hollywood,CA
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Soho House
West Hollywood
09.2023 - Current
- Partnered with General Manager of property to develop goals and actionable items to optimize performance and profitability.
- Delivered an elevated experience to our members that is consistent and regularly assessed
- Work with General Manager and finance to assess and develop operational goals daily, weekly and quarterly to enhance business performance. Execute action plans on time and budget to support business improvements.
- Created training guide and standard operating procedures for staff
- Developed wine program for 2 outlets, in room dining and mini bar.
- Orchestrated and led wine trainings and wine compendium
General Manager
Rosaliné
West Hollywood, CA
01.2023 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Assistant Food & Beverage Director
Petit Ermitage
West Hollywood, CA
02.2021 - 02.2022
- Managed successful operations at private membership boutique property
- Coordinated front of house staff of 50 and back of house staff of 25 employees. Delivered accurate timely orders of well-presented food and beverage
- Maintained high standards of customer service during high-volume work shifts
- Resolved guest complaints to maintain complete customer satisfaction
Wine Director/Sommelier
Château Marmont
Los Angeles, CA
12.2013 - 03.2020
- Curated wine lists for 3 outlets of hotel
- Directed day-to-day operations of bar and wine programs
- Implemented training materials and service standards
- Executed daily operational duties; POS, updating menus, floor plans
- Supervised opening and closing procedures
General Manager
Héritage Fine Wines
Beverly Hills, CA
10.2012 - 12.2013
- Managed inventory levels to insure profitability
- Built and maintained loyal, long-term customer relationships
- Designed sales and service strategies to improve revenue and retention
- Organized and executed events
Bar Manager
Lucques
Los Angeles, CA
09.2007 - 09.2012
- Developed strong and lasting guest relationships
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Created seasonal cocktails
- Manged inventory and ordering
Education
WSET Diploma - Wine And Spirits Education
WSET
Los AngelesWSET Level 3 - Wine And Spirits Education
WSET
Los Angeles12.2014
Wine And Management Diploma - Wine
Le Cordon Bleu
Paris, France09.2012
Harvest 2012
Château Bellefont-Bellcier
Saint-Émilion Grand Cru Classé10.2012
Harvest 2012
Château Trianon
Saint-Emilion Grand Cru10.2012
Harvest 2019
Champagne Bollinger
Aÿ, France09.2019
Skills
- Strong hospitality dining background
- Comprehensive knowledge of wine, beer and spirits
- Extensive knowledge of global cuisine and Los Angeles dining scene
- Ability to multi-task, manage staff and guest interaction with equanimity
Timeline
Assistant General Manager
Soho House
09.2023 - Current
General Manager
Rosaliné
01.2023 - Current
Assistant Food & Beverage Director
Petit Ermitage
02.2021 - 02.2022
Wine Director/Sommelier
Château Marmont
12.2013 - 03.2020
General Manager
Héritage Fine Wines
10.2012 - 12.2013
Bar Manager
Lucques
09.2007 - 09.2012
WSET Diploma - Wine And Spirits Education
WSET
WSET Level 3 - Wine And Spirits Education
WSET
Wine And Management Diploma - Wine
Le Cordon Bleu
Harvest 2012
Château Bellefont-Bellcier
Harvest 2012
Château Trianon
Harvest 2019
Champagne Bollinger
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