Rose M Brown
Guntersville,AL
Summary
A leader with a proven track record at enhancing customer satisfaction. Excelled in staff hiring and known for exceptional customer service expertise and community engagement, consistently fostering long-term client relationships and driving business growth. Owner of my own company with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
26
26
years of professional experience
Work History
Shop Owner
R B Designs
08.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Worked with appraisers for antique furniture
- Sold refinished furniture from my shop
- Refinished furniture through knowledge of the quality of furniture.
- Consulted with customers to assess needs and propose optimal solutions they their furniture
- Decorator for remodels with choosing paint colors and choosing tile and hardwood floors.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Training with equipment and knowledge of paints and stains for antique furniture.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Patient Account Manager
Remington College-Mobile Campus
09.2009 - 07.2016
- Enrolled students in college while managing grants and loans to be applied per students eligbility.
- Updated account information to maintain student records.
- Answered telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Worked with students in assisting jobs once schooling requirements met
- Worked with inner city students in direction of GED in order to apply for college.
- Maintained relationships with school representatives in coordination with student needs for obtaining college and jobs
- Fostered a student-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with students and administration of high schools and colleges.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Recruiter for Staffing Company
Reliable Staffing
10.2006 - 09.2009
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Worked with employee in professional and industrial jobs to be filled.
- Studied job descriptions and qualifications to determine applicant requirements.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Collaborated with hiring managers to understand job requirements and expectations.
Account Representative
Premier Medical
04.1998 - 09.2006
- Patient Relations in preparation for test and or surgery.
- Communication with customers to assess satisfaction and current needs with insurance and collecting correct documents.
- Assisted clients and physicians in navigating complex financial processes based on insurance and setting up payment plans.
- Kept detailed records of customer interactions for optimal traceability within the medical computer systems
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Education
No Degree - General Studies
Mississippi University For Women
Columbus, MSNo Degree - Psychology
Florida Technical College
Orlando, FLHigh School Diploma -
East Central High School
Hurley, MS05.1976
Skills
- Pricing strategy
- Customer service background
- Community Engagement
- Customer service expertise
- Customer Relations
- Staff hiring
- Verbal and written communication
- Social Media Marketing
- Staff hiring and training
- General Computer skills
Timeline
Shop Owner
R B Designs
08.2016 - Current
Patient Account Manager
Remington College-Mobile Campus
09.2009 - 07.2016
Recruiter for Staffing Company
Reliable Staffing
10.2006 - 09.2009
Account Representative
Premier Medical
04.1998 - 09.2006
No Degree - General Studies
Mississippi University For Women
No Degree - Psychology
Florida Technical College
High School Diploma -
East Central High School
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