Rose McIntyre
Rosharon,TX
Summary
Enthusiastic individual with over 9 years of customer service experience in a healthcare setting dedicated to ensuring client satisfaction while maintaining a compassionate and positive attitude.
Overview
10
10
years of professional experience
Work History
Patient Access Representative III
Memorial Hermann Health System
01.2022 - Current
- Obtained appropriate patient demographics and financial information to ensure accurate billing for services.
- Referred patients to necessary services such as primary care, urgent care, outpatient procedures, and orthopedic surgery.
- Adapted quickly to changing demands within the healthcare environment demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues and physicians.
Waitress
Pier 6 Seafood & Oyster House
07.2023 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Built rapport and connections by promoting excellent service to customers, successfully increasing referrals and repeat customers.
Patient Access Representative II
Memorial Hermann Healthcare System
02.2019 - 01.2022
- Assisted patients in scheduling outpatient imaging procedures such as computed tomography angiograms (CTA), magnetic resonance angiograms (MRA), and arterial/venous doppler ultrasounds.
- Thoroughly explained all required patient prep needed prior to procedures and answered any questions with the aid of the department technologist.
- Answered incoming calls in a timely manner with a caring and helpful attitude.
- Followed up with patients regarding orders received from their providers as well as any needed call-backs for repeat procedures.
Patient Access Representative I
Memorial Hermann Healthcare System
06.2016 - 02.2019
- Assisted facility with patient admissions and transfers both incoming and outgoing.
- Scheduled emergent add-on surgeries as needed within a timely manner including cath procedures, dilation and curettage (D&C), and laparoscopic appendectomies.
- Collaborated with facility operations administrator (OA), physicians, and patients to efficiently provide quality care.
Receptionist
Memorial Hermann Healthcare System
03.2015 - 06.2016
- Determine the nature or purpose of visit by discussing concerns with patient.
- Direct and escort patients to appropriate destinations and ensure needs have been met
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science - Human Nutrition & Foods
University of Houston
Houston, TX12.2018
Skills
- EMR Systems
- Healthcare Experience
- Medical Billing
- ICD-10
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Patient Education
- Referral Coordination
- CPT Coding
- Team Collaboration
Awards
Memorial Hermann Commitment to Excellence Award, 07/19
Timeline
Waitress
Pier 6 Seafood & Oyster House
07.2023 - Current
Patient Access Representative III
Memorial Hermann Health System
01.2022 - Current
Patient Access Representative II
Memorial Hermann Healthcare System
02.2019 - 01.2022
Patient Access Representative I
Memorial Hermann Healthcare System
06.2016 - 02.2019
Receptionist
Memorial Hermann Healthcare System
03.2015 - 06.2016
Bachelor of Science - Human Nutrition & Foods
University of Houston
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