Rosemeli Flores
Parma
Summary
Dynamic Customer Service Specialist with over 30 years of experience in account evaluation and service delivery. Proven track record of providing exceptional service, swiftly resolving customer inquiries, and fostering strong relationships with patients and staff. Committed to ensuring clarity, efficiency, and compliance in all communications, consistently enhancing customer satisfaction and operational effectiveness. Recognized for a proactive approach that drives positive outcomes in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
MetroHealth Medical Center
2500 Metrohealth Drive Cleveland Ohio 44109
05.2000 - Current
- Facilitated patient check-in processes, ensuring timely appointment scheduling and accurate data entry.
- Managed patient inquiries and resolved issues efficiently, enhancing overall satisfaction and experience.
- Maintained electronic health records with precision, ensuring compliance with regulatory standards and confidentiality.
- Collaborated with healthcare providers to streamline communication, improving workflow efficiency across departments.
- Trained new staff on best practices for patient services, promoting consistency in service delivery and support.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
- Balanced deposits and credit card payments each day.
Patient Services Representative
MetroHealth Medical Center
Cleveland, OH
05.2000 - Current
- Provided exceptional administrative and customer service support to patients and medical staff.
- Answered inquiries and addressed concerns with professionalism and empathy.
- Scheduled appointments, explained medical procedures, and assisted families with service navigation.
- Balanced daily deposits and processed credit card payments with precision.
- Maintained patient records in strict compliance with HIPAA regulations.
- Handled customer service inquiries in person, over the phone, and via email.
- Trained and mentored new staff on filing, phone etiquette, and office procedures.
- Delivered clear, simplified explanations of hospital policies and procedures.
Education
High School -
Onley Charter High School
Philadelphia, PASkills
- Excellent Listener
- Service-Oriented
- Organization
- Communication
- Data Analysis
- Problem-Solving
- Quality Assurance
- Management
- Spanish (Fluent)
Timeline
Patient Service Representative
MetroHealth Medical Center
05.2000 - Current
Patient Services Representative
MetroHealth Medical Center
05.2000 - Current
High School -
Onley Charter High School
Professional Values
- Integrity - Committed to honest and ethical service in all interactions.
- Empathy - Genuinely care about the well-being of patients and coworkers.
- Dependability - Reliable and consistent in meeting responsibilities and deadlines.
- Respect - Value and respect diverse backgrounds and perspectives.
- Accountability - Take full responsibility for performance and outcomes.
- Continuous Improvement - Dedicated to learning and growing professionally.