Rosemond Johnson
The Bronx
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Thai Restaurant. Proven ability to excel in high-pressure environments while maintaining exceptional service standards. Strong multitasking and team collaboration skills, complemented by cash handling expertise. Committed to enhancing guest satisfaction through attentive service and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Waitress
Thai Restaurant
03.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Intern
Experience Uk
08.2022 - 09.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Housekeeping Room Attendant
Prince Conference Center
03.2020 - 01.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Secretary
Class Advertising Consult
03.2017 - 05.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
Bachelor of Science -
University of London
Goldsmiths, London10-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
Languages
English
Native or Bilingual
French
Limited Working
Twi
Native or Bilingual
Timeline
Waitress
Thai Restaurant
03.2023 - Current
Intern
Experience Uk
08.2022 - 09.2022
Housekeeping Room Attendant
Prince Conference Center
03.2020 - 01.2021
Secretary
Class Advertising Consult
03.2017 - 05.2018
Bachelor of Science -
University of London
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