Rosemond Owusu
Bristow
Summary
Ambitious, energetic, logistic, enthusiastic, creative, flexible, self-initiated & dynamic with strong analytical skills and exceptional communication skills at all levels. I am looking for a career and result oriented job with a rewarding environment in a professional progressive & fast growing organization with bright prospects of advancement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Specialist III
Navy Federal CU
01.2011 - 11.2025
- Answer calls responding to basic inquiries and requests about savings, checking, credit card. Transfer payments to loans, process western unions as well as provide service to members by offering Nfcu products. Open/close accts, prepare share withdrawals, NSF fees and other fees associated w/ returns.
- Interpret and explains regulations, instructions and procedures to members.
- Recommend product and services and help members choose one best fit for their needs.
- Educate Members on automated service options available including ATMs, Internet Banking, etc.
- Refer customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the clients are met.
Member Accounts Specialist
Apple Federal Credit Union
01.2006 - 01.2010
- Prepared and reviewed all loan documents for completeness prior to disbursement to ensure compliance to credit union Policies.
- Calculated cash disbursed, analyze payrolls and issue loans in accordance with guidelines and policies.
- Made Loan approval or Denial decisions.
- Referred customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the clients are met.
- Sold disability and life Insurance products.
- Supports the goals of the branch through effective teamwork.
- Educate Members on automated service options available including ATMs, Internet Banking, etc.
- Analyze, research and resolve problems and discrepancies related to member accounts/loans.
Sales Associate
Chevy Chase Bank
01.2004 - 01.2006
- Acquired, retained and expanded new and existing customer relationships.
- Assisted members with both secured and unsecured loan processing.
- Supported the goals of the branch through effective teamwork and sales.
- Referred customers to specialized bankers, such as Business Bankers and Mortgage Originators, to ensure the needs of the clients are met.
- Performed various administrative functions relating to opening and closing of the branch.
Education
Certificate in Debt Management And Financial Planning -
Alison
MS Banking Certificate level-I - Certified Loan officer
University of West Florida
Diploma - Airline and Ticketing
Diploma - Physics, Chemistry, Biology as an elective course
Kumasi Girls Secondary School
01.1998
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
- Account updating
- Billing resolutions
LANGUAGES
English (Fluent), Spanish (Basic).
Certification
Security + Certificate
Diploma in Mental Health
Timeline
Account Specialist III
Navy Federal CU
01.2011 - 11.2025
Member Accounts Specialist
Apple Federal Credit Union
01.2006 - 01.2010
Sales Associate
Chevy Chase Bank
01.2004 - 01.2006
Diploma - Airline and Ticketing
Diploma - Physics, Chemistry, Biology as an elective course
Kumasi Girls Secondary School
Certificate in Debt Management And Financial Planning -
Alison
MS Banking Certificate level-I - Certified Loan officer
University of West Florida