Rosen Georgiev Mihov
St. Cloud,FL
Summary
Solution-focused Level 2 Technical Support Representative with a track record of high productivity and efficient task completion. Expertise in troubleshooting complex software issues, delivering effective solutions, and ensuring customer satisfaction through clear communication. Skilled in problem-solving, active listening, and adapting to rapidly changing technology environments.
Overview
2025
2025
years of professional experience
Work History
Server/Manager
Token Ramen
Orlando, FL
05.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Technical Support Level 2 - Microsoft Azure
TekExperts
07.2021 - 03.2024
- I worked as an Azure Software support engineer on Microsoft azure platform
- I was assisting customers of Microsoft, maintaining their environments, helping them perform their daily tasks, or solving complex queries within functionalities of their environments
- Part of my responsibilities was to diagnose, monitor and solve issues
- Managing critical issues and setting customer expectations, device and implement action plans as well as communicate effectively
- Manage and update data entry for the internal CRM system
- Provided technical support to customers via telephone and email.
- Assisted customers with troubleshooting, installation, configuration and upgrades of software applications.
- Tested customer systems for compatibility with new products and services.
- Provided remote access support when needed.
Fast food camper worker
Private
01.2021 - 06.2021
- During my experience as a camper worker, I learnt to perform many tasks at once, especially when I had to serve many clients at the same time and I was in charge of the whole process, I handled the task extremely well, under pressure and with short deadlines
Real Estate Agent
Imotic Serdika
06.2020 - 12.2020
- In my work as a "real estate agent", I learnt to communicate better with people, close high ticket deals, work with ther internal CRM system, do proper data entry.
Direct Sales Agent
Kalista services
Sofia Bulgaria
Education
Secondary education - Advanced study of the English language and computer studies.
105 Secondary School "Atanas Dalchev"
Sofia05.2021
Higher education - Digital business, marketing and sales
University of Insurance and finances
Skills
- Mother tongue(s) Bulgarian
- Communication skills
- Good communication skills, teamwork and a dynamic work environment acquired by: Participation in international projects
- Teamwork, for the realization of an international project Competence in the organization of children's programs Communication with various organizations
- Organisational / managerial skills
- Acquired leadership as head of the university projects
- Responsibility for tasks
- Loyalty
- Strict compliance with the objectives and tasks
- Academic qualities Academic Achievement, Motivation & Effort, Creativity, Curiosity, Communicativeness, Perceptiveness, Self Discipline, Organization skills, Dependability, Reaction to Criticism, Cooperation, Imagination,
- Personal skills Integrity, Maturity, Responsibility, Consideration of Others, Confidence, Sense of Humour, Personality, Leadership Ability, Conduct, Independence, Relationship with Peers/Adults
Timeline
Server/Manager
Token Ramen
05.2024 - Current
Technical Support Level 2 - Microsoft Azure
TekExperts
07.2021 - 03.2024
Fast food camper worker
Private
01.2021 - 06.2021
Real Estate Agent
Imotic Serdika
06.2020 - 12.2020
Direct Sales Agent
Kalista services
Secondary education - Advanced study of the English language and computer studies.
105 Secondary School "Atanas Dalchev"
Higher education - Digital business, marketing and sales
University of Insurance and finances
Similar Profiles
Tuong LeTuong Le
Server at Token RamenServer at Token Ramen
Karen TranKaren Tran
Server Shift Leader at Token RamenServer Shift Leader at Token Ramen
Mario ReyesMario Reyes
Dispensary Agent at Token FarmsDispensary Agent at Token Farms
Anthony JohnsonAnthony Johnson
Line Maintenance Manger at National AirlinesLine Maintenance Manger at National Airlines
Israel RudasIsrael Rudas
Supervisor at Cellofoam North AmericaSupervisor at Cellofoam North America