Rose Nandy Beneche Charles
Fort Lauderdale,FL
Summary
Proven security professional with extensive experience at Best Crowd Management, adept in patrol operations and fostering teamwork. Demonstrated ability to increase event security through vigilant surveillance and effective team management. Skilled in visitor screening and excellent communication, ensuring a safe and welcoming environment. Committed to continual improvement and adaptability, with a track record of preventing incidents and enhancing safety .
Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
Work History
Event Security Officer
Best Crowd Management
08.2022 - Current
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Ensured smooth event operations by effectively managing a team of security personnel, providing clear communication and direction.
- Delivered clear instructions to guests for their safety during events using excellent verbal communication skills.
- Increased overall event security by conducting regular patrols and surveillance throughout the venue.
- Supported efficient event entry by managing access points, verifying credentials, and performing bag checks when necessary.
- Upheld strict confidentiality standards regarding sensitive information related to clients, venues, or events attended while serving as an Event Security Officer.
- Detected suspicious activities or persons early on through keen observation skills, subsequently preventing possible incidents from escalating further.
- Assisted in training new event security officers, sharing expertise and best practices to improve overall team knowledge and performance.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
Allied Universal Security Services
09.2022 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
Front Desk Concierge
Kent Security
04.2022 - 06.2022
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Unarmed Security Officer
Cambridge Security
01.2022 - 04.2022
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Pollo Tropical
Crew Member
01.2020 - 01.2022
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate Degree In Nursing -
Miami Dade College
Miami, FLCertificate - Nursing Assistance
Miami Dade College
Miami, FL08.2024
High School Diploma -
College Coeur De Jesus
Haiti06.2018
Skills
- Patrol operations
- Teamwork and Collaboration
- Honest and Dependable
- Punctuality
- Organizational Skills
- Visitor screening
- Self Motivation
- First Aid Training
- Cooperative Attitude
- Attentive and Observant
- Excellent Communication
- Reliable and Responsible
- Adaptability
- CPR Certified
Languages
French
Elementary
Creole
Native or Bilingual
English
Professional Working
Timeline
Security Officer
Allied Universal Security Services
09.2022 - 10.2023
Event Security Officer
Best Crowd Management
08.2022 - Current
Front Desk Concierge
Kent Security
04.2022 - 06.2022
Unarmed Security Officer
Cambridge Security
01.2022 - 04.2022
Pollo Tropical
Crew Member
01.2020 - 01.2022
Associate Degree In Nursing -
Miami Dade College
Certificate - Nursing Assistance
Miami Dade College
High School Diploma -
College Coeur De Jesus
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