Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosenda Rodriguez

Waccabuc,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Manager

Amax Auto Insurance
Waco, TX
01.2019 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Developed and implemented strategic plans to achieve company objectives.

Manager

Remco Auto Insurance
Waco, TX
05.2017 - 01.2019
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Reviewed contracts before signing them on behalf of the organization.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

GED -

MCC
Waco, TX
01-2012

Skills

  • Strategic Planning
  • Staff Development
  • Marketing
  • Policy Implementation
  • Performance Management
  • Business Development
  • Verbal and written communication
  • Sales management
  • Time Management
  • Budget Control
  • Schedule Preparation
  • Audit processes
  • Quality processes
  • Equipment Calibration
  • Customer Service
  • Document Scanning

Timeline

Manager

Amax Auto Insurance
01.2019 - Current

Manager

Remco Auto Insurance
05.2017 - 01.2019

GED -

MCC
Rosenda Rodriguez