Rosenda Taylor
Riverview,FL
Summary
Energetic and organized professional with expertise in logistics and a collaborative approach. Proficient in fleet maintenance principles and skilled at utilizing software tools for vehicle tracking and scheduling. Committed to optimizing fleet performance and ensuring seamless operations. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
7
7
years of professional experience
Work History
Fleet Manager
Rooms To Go Furniture Corporate Headquarters
07.2021 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Organized records of vehicles, schedules and completed orders.
- Reduced repair times with establishment of strategic partnerships with service providers.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
Customer Service Representative
Rooms To Go Furniture Corporate Headquarters
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Operations Manager
Circle K
06.2018 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Excel High School
Online02-2022
Associate of Arts - Criminology
Hillsborough Community College
Tampa, FL08-2025
Skills
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Preventive Maintenance
- Fleet scheduling
- Cost reduction
- Vehicle maintenance
- Cost control
- Fleet monitoring
- Fleet inspections
- Critical thinking
Timeline
Fleet Manager
Rooms To Go Furniture Corporate Headquarters
07.2021 - Current
Customer Service Representative
Rooms To Go Furniture Corporate Headquarters
07.2021 - Current
Operations Manager
Circle K
06.2018 - 04.2021
High School Diploma -
Excel High School
Associate of Arts - Criminology
Hillsborough Community College
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