Rosenda Marie Manning
Rowland Heights,CA
Summary
To be an indispensable asset to any company or organization. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Litigation Legal Secretary
Bryman & Apelian
05.2024 - 06.2024
- Promoted timely resolution of cases through effective communication between opposing counsel, clients, witnesses, and court personnel.
- Contributed to favorable settlements by conducting comprehensive research on relevant case law and precedent.
- Assisted in trial strategy development with comprehensive analysis of pertinent facts and evidence documentation.
- Safeguarded confidentiality with strict adherence to ethical guidelines when handling sensitive client information.
- Supported deposition preparation with meticulous transcription services, ensuring accuracy in all testimony records.
- Prepared legal documents, including pleadings, motions, and discovery requests to expedite case progression.
- Enhanced attorney productivity by providing exceptional administrative support, managing schedules, and organizing meetings.
- Increased efficiency in communication by drafting professional correspondence for attorneys'' review and distribution.
- Streamlined document production processes by implementing efficient filing systems and digital organization.
- Managed high-volume caseloads by maintaining organized client files and tracking deadlines effectively.
- Ensured accurate case tracking with diligent maintenance of a litigation calendar for multiple attorneys.
- Maintained a professional work environment by addressing inquiries promptly from clients or opposing counsel regarding the status of cases or specific issues at hand.
- Advanced document-editing skills aiding in the creation of polished final drafts of time-sensitive legal materials.
- Collaborated closely with paralegals to ensure seamless coordination on all aspects of case management from inception through disposition.
- Facilitated successful trials with thorough coordination of logistics, witness preparation, and exhibit management.
- Minimized potential errors during court proceedings by thoroughly proofreading all documents before submission.
- Filed documents with courts on behalf of attorney.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Developed and maintained positive relationships with clients and colleagues.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Scheduled and made appointments for 2 attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Assisted with preparation of trial materials and documents.
- Planned and organized internal and external events, meetings and conferences.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Conducted research on legal cases and prepared summaries for attorneys.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
Bankruptcy Paralegal
Prenovost Normandin Dawe & Rocha
08.2023 - 05.2024
- Coordinated communication between debtors, creditors, and attorneys, facilitating timely resolution of disputes.
- Received and triaged requests for information.
- Implemented an improved system for tracking important dates related to cases ensuring no deadlines were missed.
- Delivered exceptional customer service to clients during difficult financial times by providing attentive assistance and empathetic support.
- Conducted thorough debtor interviews, gathering essential information for efficient preparation of bankruptcy petitions, schedules, and statements.
- Adhered to fair debt collection practices.
- Assisted in the negotiation of payment plans and settlements with creditors, achieving favorable outcomes for clients.
- Wrote, edited and efficiently transmitted correspondence.
- Analyzed account payment histories.
- Streamlined bankruptcy processes for clients by drafting essential documents, reducing case duration.
- Enhanced case efficiency by organizing and maintaining client files, ensuring easy access to crucial information.
- Monitored bankruptcy court dockets to stay apprised of relevant case updates and convey pertinent information to attorneys.
- Met all filing deadlines by accurately maintaining hearing calendar for entire office.
- Managed court filings efficiently to ensure adherence to strict deadlines and protocols.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Researched statutes, decisions, legal articles, and codes.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Created weekly, monthly, and quarterly expense reports.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Wrote and filed pleadings with [Type] court on schedule to maximize case success.
Medical leave
04.2022 - 08.2023
I had a total knee replacement surgery and needed time to convalesce and do therapy.
Caregiving
04.2020 - 03.2022
Took care of my mother who had alzheimers, and dementia and Covid until she passed away.
Paralegal/ Receptionist
Legal Experts
10.2015 - 04.2020
- I handle family law, personal injury, landlord tenant, contract law, and some workman’s comp I confer with clients I write motions, do and file paperwork paperwork for the clients
- I also do demand letters, I do translation for Spanish speaking clients
- I act as a receptionist for the office as well as mail out documents fax and scan information for attorneys and again as well as the client
- Attenuate the attorneys calendar as well as scheduling conferences
- I am the go-to girl in the office I am sure that my clients receive the best service possible as well as making sure to stay above board with the statutes of limitations as well as providing satisfactory service for all clients.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Administrative Assistant I
UPS Custom Chain Solutions
08.2015 - 10.2015
- Verified shipment status, used a variety of systems for billing and tracking shipments
- Faxing, scanning, filing, logistics, verifying wit customs, excel tallies for shipment balance
- All tasks based on the needs of the office.
Customer Service Agent
Access Public Transportation
05.2015 - 08.2015
- Handled complaints at the corporate level, as well as commendations for drivers
- Verified appointments for client reviews
- Made rate adjustments as well as dispatched additional drivers for clients that missed their scheduled rides
- Scheduled rides and cancellation of rides
- Translated calls for the Spanish speaking clients.
Legal Assistant
Gleason & Favarote LLP
05.2014 - 06.2014
- Interviewed clients, did receptionist work including scanning, faxing, greeting clients, translation, mail sorting, answering incoming calls, scheduling appointments for the attorneys, data entry.
Calendar Clerk
Borowitz and Clark LLP
11.2013 - 04.2014
- Incoming calls for clients and potential clients to schedule appointments with the attorneys
- Confirm and reschedule client appointments
- Answer general questions with regard to directing clientele to specific areas of law which this law firm does not handle directly
- Work as a backup receptionist
- Responsible for answering phones, greeting clients as well as scanning and time stamping all documents received in person, via fax or via attachment via email.
Administrative Assistant
Vexel Labs
07.2012 - 10.2012
- Coordinated the current offices for Vexel Labs from Warszawa Poland
- Set up the offices induding locating office space and leasing the office space
- Registered agent for Vexel Labs
- Submitted all needed forms and filings to help establish the Vexel LLC
- Assisted with the hiring and firing of the current staff
- Set up all bank accounts as well as handled all office correspondence including faxing, copying, and some hand written correspondence as well
- Reported to the Business marketing manager and oversaw all office dealings including purchasing supplies for the staff and running errands for my superiors.
Subscriber Services Agent
Audio Digest Foundation
11.2011 - 05.2012
- Answered inbound calls from medical professionals to subscribe to medical educational services
- Placed orders for the medical professionals, trouble shoot technical problems, correct billing issues, placed follow up calls with regard to product/customer satisfaction
- Handled upselling the subscriptions and maintaining email and voicemail inquiries.
Legal Referral Clerk/Assistant
Parker Stanbury PLLC
07.2008 - 10.2011
- Referred clients of all backgrounds to various requested attorneys in various areas
- Interview clients to ensure that the client is being referred to the correct attorney as well as the correct area of law
- Answered inbound calls, typed client intake forms, faxed and photocopied time sensitive documents, ensured that attorneys are aware of urgent court dates and statues of limitations regarding cases, followed up with clients to ensure that all their legal needs have been met regarding commitments that were made
- Researched on attorneys to make sure that they are up to par with their legal malpractice insurance and that they have no violations or negative marks on their records which could result in an attorney being removed from our panel.
Customer Service Representative
Charter Communications
01.2006 - 05.2006
- I independently took inbound inquiries regarding customers requesting new services, billing issues, as well as performing credit checks, trouble shooting, and typing service requests
- I also dispatched technicians on service calls and, perform customer satisfaction follow ups with respect to billing discrepancies and installation dates.
Customer Service Representative
SBC/Pacific Bell
06.2000 - 01.2003
- Lnterviewed customers from all socio economic backgrounds to acquire information with respect to the reason for calling
- It was also necessary to follow as well as implement all federally imposed regulations deemed by the California Public Utilities Commission on all contacts
- As well as communication with the customers orally or in written format that the customer would be able to comprehend
- Typed orders or requests for the customer regarding their phone or dsl service
- Assisted customers in making the most effective choice for products and services offered through the company
- Also notating and monitoring the customers' accounts for follow ups regarding verbal or written commitments that were made and also completed in a timely manner.
Phone Banker II
Wells Fargo Bank
01.1999 - 06.2000
- Interviewed customers over the phone to better determine their needs
- Assisted with any and all inquiries regarding their bank accounts
- Helped customers make correct decisions pertaining to the best products for their specific needs
- Complete follow ups routinely to ensure satisfaction or dissatisfaction with their newly opened accounts
- There was continual education of new products, systems as well as necessary regulations imposed by the Federal Deposit Insurance Corporation (FDIC).
Education
AS Degree in Legal Studies -
Kaplan University
08.2015
Reception and front office -
North West College
01.1997
Skills
- Bilingual - Spanish
- Great customer service training/background
- Proficient in Microsoft Word, Excel, PowerPoint
- Adobe Acrobat
- Word
- AS400
- Time Management (TM)
- Court Filing Procedures
- File Organization
- Client Communication
- Legal Research
- Billing and Invoicing
- Document Review
- Document drafting
- Proofreading abilities
- Legal Terminology
- Motions preparation
- Calendar Management
- Litigation Support
- Deposition Preparation
- Witness Coordination
- Discovery process
- Pleadings Preparation
- E-filing Systems
- Document Preparation
- Deadline Adherence
- Meeting Coordination
- Efficient multi-tasker
- Note Taking
- Critical Thinking
- Legal Procedures
- Research and data collection
- Microsoft Office
- Office Administration
- Memo Drafting and Typing
- Appointment Scheduling
- Case support
- Spreadsheets
- Database Searches
- Client Billing
- Hearings and Depositions
Languages
Spanish
Full Professional
Timeline
Litigation Legal Secretary
Bryman & Apelian
05.2024 - 06.2024
Bankruptcy Paralegal
Prenovost Normandin Dawe & Rocha
08.2023 - 05.2024
Medical leave
04.2022 - 08.2023
Caregiving
04.2020 - 03.2022
Paralegal/ Receptionist
Legal Experts
10.2015 - 04.2020
Administrative Assistant I
UPS Custom Chain Solutions
08.2015 - 10.2015
Customer Service Agent
Access Public Transportation
05.2015 - 08.2015
Legal Assistant
Gleason & Favarote LLP
05.2014 - 06.2014
Calendar Clerk
Borowitz and Clark LLP
11.2013 - 04.2014
Administrative Assistant
Vexel Labs
07.2012 - 10.2012
Subscriber Services Agent
Audio Digest Foundation
11.2011 - 05.2012
Legal Referral Clerk/Assistant
Parker Stanbury PLLC
07.2008 - 10.2011
Customer Service Representative
Charter Communications
01.2006 - 05.2006
Customer Service Representative
SBC/Pacific Bell
06.2000 - 01.2003
Phone Banker II
Wells Fargo Bank
01.1999 - 06.2000
AS Degree in Legal Studies -
Kaplan University
Reception and front office -
North West College
Similar Profiles
JADE SMITHJADE SMITH
Dental Assistant at The Bryman School of ArizonaDental Assistant at The Bryman School of Arizona
AISHA KHANAISHA KHAN
Event Coordinator at Bryman EventEvent Coordinator at Bryman Event
MELANIE HENDERSONMELANIE HENDERSON
NA at Bryman CollegeNA at Bryman College
Erik PerezErik Perez
Logistics Operations Specialist at La Monarca BakeryLogistics Operations Specialist at La Monarca Bakery
Aracely LopezAracely Lopez
Domestic Engineer at Aracely Lopez FamilyDomestic Engineer at Aracely Lopez Family