Rosendo Carlos
Brownsville
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electrician
Corbins Electric
03.2023 - 08.2025
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
Electrician
Isc Constructors
08.2022 - 02.2023
- Installed electrical systems in compliance with safety regulations.
- Diagnosed and repaired electrical issues, ensuring minimal downtime.
- Collaborated with project teams to execute wiring plans efficiently.
- Trained junior electricians on best practices and safety protocols.
- Conducted regular inspections of electrical installations for quality assurance.
- Enhanced operational efficiency by streamlining wiring processes and techniques.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
Electrician Top Helper
MMR Constructors
08.2020 - 07.2022
- Contributed to timely completion of projects by effectively managing resources and time on-site.
- Ensured client satisfaction with clear communication throughout each project phase, discussing progress updates and addressing any concerns that arose.
- Collaborated with team members to complete complex projects within tight deadlines, ensuring top-quality results.
- Troubleshot various electrical issues for clients using a methodical approach to ensure accurate diagnosis and repair solutions.
- Fabricated specific electrical component parts and assemblies.
- Adapted quickly to changing project specifications, adjusting work plans as necessary while maintaining a focus on safety and quality.
- Maintained safety of electrical work and systems using test meters.
- Exhibited strong attention to detail while working on intricate wiring tasks, minimizing errors and ensuring proper functionality.
- Developed strong relationships with clients through excellent communication skills leading to repeat business and referrals.
- Assisted in the installation of electrical systems for new construction projects, adhering to strict building codes and regulations.
- Maintained up-to-date knowledge of industry standards and best practices through continual education and training opportunities.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Electrician Lead Hand
Thompson Construction Group Inc.
02.2020 - 07.2020
- Assisted electricians in installation and maintenance of electrical systems and equipment.
- Operated hand tools and power tools safely to support electrical projects.
- Collaborated with team members to troubleshoot electrical issues and implement solutions.
- Maintained clean and organized work areas to enhance safety and efficiency.
- Followed safety protocols and regulations to minimize workplace hazards.
- Supported the training of new team members on operational procedures and safety standards.
- Documented project progress and maintained accurate records of work performed.
- Adhered strictly to OSHA guidelines when working on potentially hazardous sites which resulted in minimal accidents during my tenure as an Electrician Top Helper.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Terminated wiring and connected circuits with correct techniques.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Handled installation of electrical components by splicing, joining, and connecting wire.
Retail Banker
Woodforest Bank
01.2019 - 02.2020
- Managed daily banking operations, ensuring compliance with regulatory standards and internal policies.
- Cultivated strong customer relationships, providing personalized financial solutions tailored to individual needs.
- Trained and mentored junior staff in product knowledge and effective customer service techniques.
- Streamlined account opening processes, enhancing efficiency and improving customer experience.
- Analyzed customer needs to recommend appropriate banking products, driving sales performance.
- Led team initiatives aimed at increasing branch profitability through targeted marketing strategies.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
Assistant Store Manager
Sprint
03.2017 - 01.2019
- Supervised daily store operations to ensure optimal customer service and inventory management.
- Trained and mentored new staff, enhancing team performance and operational efficiency.
- Implemented merchandising strategies that improved product visibility and sales potential.
- Monitored sales performance metrics to identify trends and recommend actionable improvements.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Collaborated with upper management on strategic initiatives to enhance store profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Customer Service Representative
Maximus Call Center
01.2017 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high-volume call traffic while maintaining professionalism and composure under pressure.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Store Manager
Cricket Wireless
08.2014 - 12.2016
- Managed daily store operations, ensuring compliance with company policies and procedures
- Led team in achieving sales targets through training and performance management
- Developed and implemented effective merchandising strategies to enhance product visibility
- Monitored inventory levels, optimizing stock replenishment processes for efficiency
- Conducted regular staff meetings to communicate goals, updates, and performance expectations
- Collaborated with corporate teams on promotional initiatives and marketing campaigns
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
No Degree - Business Administration And Management
The University of Texas Rio Grande Valley
Brownsville, TXHigh School Diploma -
Homer Hanna Highschool
Brownsville, TX06-2013
Skills
- Wiring installation
- Electrical repairs
- Electrical installation
- Electrical troubleshooting
- Customer service
- Teamwork
- Problem-solving
- Time management
- Reliability and punctuality
- Retail operations
- Coaching and mentoring
- Relationship building
- Store maintenance
- Retail store operations
Certification
OSHA 10
Electrician TLDR
TWIC Card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Electrician
Corbins Electric
03.2023 - 08.2025
Electrician
Isc Constructors
08.2022 - 02.2023
Electrician Top Helper
MMR Constructors
08.2020 - 07.2022
Electrician Lead Hand
Thompson Construction Group Inc.
02.2020 - 07.2020
Retail Banker
Woodforest Bank
01.2019 - 02.2020
Assistant Store Manager
Sprint
03.2017 - 01.2019
Customer Service Representative
Maximus Call Center
01.2017 - 03.2017
Store Manager
Cricket Wireless
08.2014 - 12.2016
No Degree - Business Administration And Management
The University of Texas Rio Grande Valley
High School Diploma -
Homer Hanna Highschool