Hi, I’m
Rosendo Pedraza
Customer Service Expert
Harlingen,TX
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience.
Overview
15
years of professional experience
4
years of post-secondary education
Work History
CSL PlasmaHarlingen, TX
Reception Technician
10.2022 - 11.2023
Job overview
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Screened more than 40 donors daily.
TtechHarlingen, TX
Customer Care Representative
07.2017 - 08.2018
Job overview
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 50 calls daily while maintaining metrics goals.
Time Warner CableHarlingen, TX
Customer Service Representative
01.2015 - 02.2017
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to customers.
DishHarlingen, TX
Job Trainer
05.2009 - 09.2014
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Prepared and updated training handouts, manuals and digital tutorials.
- Supported and coached employees as part of successful training initiatives.
- Managed over 50 customer service calls daily while selling products and services to customers.
Education
Texas State Technical College - HarlingenHarlingen, TX
GED
08.2002 - 08.2006
Skills
Troubleshooting
undefinedTimeline
Reception Technician
CSL Plasma
10.2022 - 11.2023
Customer Care Representative
Ttech
07.2017 - 08.2018
Customer Service Representative
Time Warner Cable
01.2015 - 02.2017
Job Trainer
Dish
05.2009 - 09.2014
Texas State Technical College - Harlingen
GED
08.2002 - 08.2006
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