Rosesherain Mason
Southfield
Summary
Management professional with expertise in project management and team development. Demonstrated success in process improvement and client relationship enhancement, resulting in significant outcomes across home health and youth program sectors.
Overview
17
17
years of professional experience
Work History
Home Health Aide
AdvisaCare
Livonia
02.2024 - Current
- Providing care as directed by a nursing supervisor, including but not limited to bathing, grooming, oral care, dressing, undressing, toileting activities.
- Providing companionship, obtaining vital signs, if necessary.
- Providing care according to the patient’s plan of care, aiding with daily tasks, and other duties as needed.
- Home Health Care and Hospice Care Services
Youth Program Coordinator
Country Lanes
Farmington Hills
11.2023 - Current
- Organize parents' and coaches’ meetings.
- Scheduling and registration for all tournaments and certifications, including fees.
- Assisted the Head Coach with daily tasks and program planning as needed.
- Served as a source of support and knowledge for bowlers and families.
- League registration and coaching for youth.
- Recruit bowlers, coaches, and program promotion.
- Track all achievements and recognition.
- Mentoring all new coaches and certification.
Head Bowling Coach
Southfield A&T
Southfield
10.2019 - Current
- Designed spare shooting and scoring exercises to increase bowling knowledge.
- Trained athletes and guided them to develop proper bowling techniques.
- Organized team fundraising efforts and collaborated with athletics administrators.
- Organized drills and implemented physical conditioning programs.
- Evaluated and shared videos and other training materials to help train my athletes.
- Led team to multiple championship wins and two consecutive undefeated seasons.
- CAP1, CAP2, CPR, and AED training are current.
Senior Project Consultant
Blue Cross Blue Shield of Michigan
Detroit
03.2023 - 10.2023
- Project manager for 17 different business partners.
- Find root causes for CMS and DIFS (Department of Insurance and Financial Services) issues and errors for lessons learned.
- Performed data validation for multiple CMS and DIFS templates for business partners and tracked issue resolutions of file errors to resolution.
Senior Sales Information Analyst
Blue Cross Blue Shield of Michigan
Detroit
05.2021 - 03.2023
- Train new team members.
- Product upselling to external customers based on claims and benefits data to support corporate strategies with win-win solutions.
- Maintain SharePoint and create Teams sites.
- Create and update Job Aids.
- Chair of multiple employee resource networks.
- Project leaders for several larger projects.
- Represent my team in enterprise-wide workgroups for multiple projects yearly.
- And all responsibilities of the senior analyst.
Senior Analyst
Blue Cross Blue Shield of Michigan
Detroit
08.2016 - 05.2021
- Develop and maintain effective working relationships with internal and external stakeholders.
- Chair of multiple employee resource networks.
- Project leader for several small projects with different funding arrangements.
- Find root causes for claims and benefit issues and resolve them.
- Create processes to improve workflows and efficiency.
- Used Salesforce CRM for communication with internal teams and reporting, etc.
Group Account Liaison
Blue Cross Blue Shield of Michigan
Detroit
09.2009 - 08.2016
- Liaised with account managers, agents, and third-party administrators (TPAs) to provide consultative assistance for 21 large employer group accounts managing over 1000 global contracts.
- Served as subject matter expert for complex benefit and claim issues, advising on future benefit changes for health, prescription, consumer-driven healthcare (CDH), hearing, and dental plans.
- Saved customers over $1 million on out-of-network claims negotiations.
- Traveled nationwide to conduct open enrollments, health fairs, and employee meetings, enhancing employee engagement and understanding of benefits.
- Communicates daily with all levels of employees, from customer service to C-suite executives.
- Experienced with Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH) security, COBRA, DOL/ERISA, and Affordable Care Act (ACA) requirements.
Education
Bachelor’s Degree - Computer Information Systems
University of Detroit-Mercy
Detroit, MIMaster's Degree - Business Administration
University of Phoenix
Southfield, MISkills
- Patient care
- Patient assessment
- Patient advocacy
- Cultural competence
- Process improvement strategies
- Team building
- Coaching and development
- Leadership and mentoring
- Relationship management
- Presentation skills
- MS Office proficiency
Timeline
Home Health Aide
AdvisaCare
02.2024 - Current
Youth Program Coordinator
Country Lanes
11.2023 - Current
Senior Project Consultant
Blue Cross Blue Shield of Michigan
03.2023 - 10.2023
Senior Sales Information Analyst
Blue Cross Blue Shield of Michigan
05.2021 - 03.2023
Head Bowling Coach
Southfield A&T
10.2019 - Current
Senior Analyst
Blue Cross Blue Shield of Michigan
08.2016 - 05.2021
Group Account Liaison
Blue Cross Blue Shield of Michigan
09.2009 - 08.2016
Bachelor’s Degree - Computer Information Systems
University of Detroit-Mercy
Master's Degree - Business Administration
University of Phoenix