Enthusiastic and passionate about helping patients get necessary medical support by assisting them thru checking in, scheduling appointments, answering and directing calls and coordinating paperwork. Detail-oriented, organized and proactive with good relationship-building skills, a hardworking nature, an adaptable approach and an genuine willingness to help others.
Overview
20
20
years of professional experience
Work History
Patient Services Representative II
UCDavis, Carmichael Clinic
10.2023 - Current
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Participate in team projects, demonstrating an ability to work collaboratively and effectively.
Demonstrate creativity and resourcefulness through the development of innovative solutions.
Provide excellent customer service to patients and medical staff.
Follow document protocols to safeguard confidentiality of patient records.
Deliver support to medical staff in completion of patient paperwork.
Process credit card payments , maintaining accurate records of transactions.
Verify patient insurance eligibility and enter patient information into system.
Engage with patients to provide critical information.
Greet and assist patients with check-in procedures.
Answer incoming calls and inquires, schedule appointments and direct calls to appropriate personnel when needed.
Facilitate communication between patients and various departments and staff.
Stay calm under pressure to while successfully dealing with difficult situations.
Assist patients in filling out check-in and payment paperwork.
Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Implement effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Retail Assistant Manager
T-Mobile
05.2004 - 04.2023
Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Exhibited excellent people skills during interaction with employees and customers.
Trained and developed new employees for ease of transition into team.
Controlled store inventory and reviewed cash handling and operations reports.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Produced regular sales reports, analyzed data and identified areas for improvement.
Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
Created employee work schedules for optimum coverage and labor cost control.
Implemented strategies focused on increasing store sales and customer satisfaction.
Tracked daily cash handling, reconciled sales and prepared bank deposits.
Engaged directly with customers to offer assistance and resolve complaints.
Education
Associate of Arts - Business
San Joaquin Delta College
Stockton, CA
05.2001 -
Skills
Interpersonal and Communication Skills
Multitasking and Organization
Phone and Email Etiquette
Caring and Empathetic
Accomplishments
Retail Associate Manager - Quarter, Year
Retail Store of the Quarter, Year
Led and Mentored fellow Retail Associate Managers in Book Clubs focused on Leadership and self development
Created and presented Conflict Management Training class for new store Key Holders and Retail Associate Managers for the Sacramento market
First Sacramento Retail Associate Manager selected for and graduate of National NXTVL manager training program
Volunteer Experience
Yolo County Food Bank
Habitat for Humanity
Sacramento County Back to School program
WEAVE
Timeline
Patient Services Representative II
UCDavis, Carmichael Clinic
10.2023 - Current
Retail Assistant Manager
T-Mobile
05.2004 - 04.2023
Associate of Arts - Business
San Joaquin Delta College
05.2001 -
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