Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
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Rosetta Buskirk

Sacramento,CA

Summary

Enthusiastic and passionate about helping patients get necessary medical support by assisting them thru checking in, scheduling appointments, answering and directing calls and coordinating paperwork. Detail-oriented, organized and proactive with good relationship-building skills, a hardworking nature, an adaptable approach and an genuine willingness to help others.

Overview

20
20
years of professional experience

Work History

Patient Services Representative II

UCDavis, Carmichael Clinic
10.2023 - Current
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participate in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrate creativity and resourcefulness through the development of innovative solutions.
  • Provide excellent customer service to patients and medical staff.
  • Follow document protocols to safeguard confidentiality of patient records.
  • Deliver support to medical staff in completion of patient paperwork.
  • Process credit card payments , maintaining accurate records of transactions.
  • Verify patient insurance eligibility and enter patient information into system.
  • Engage with patients to provide critical information.
  • Greet and assist patients with check-in procedures.
  • Answer incoming calls and inquires, schedule appointments and direct calls to appropriate personnel when needed.
  • Facilitate communication between patients and various departments and staff.
  • Stay calm under pressure to while successfully dealing with difficult situations.
  • Assist patients in filling out check-in and payment paperwork.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Implement effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.

Retail Assistant Manager

T-Mobile
05.2004 - 04.2023
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Produced regular sales reports, analyzed data and identified areas for improvement.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Created employee work schedules for optimum coverage and labor cost control.
  • Implemented strategies focused on increasing store sales and customer satisfaction.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.

Education

Associate of Arts - Business

San Joaquin Delta College
Stockton, CA
05.2001 -

Skills

  • Interpersonal and Communication Skills
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Caring and Empathetic

Accomplishments

  • Retail Associate Manager - Quarter, Year
  • Retail Store of the Quarter, Year
  • Led and Mentored fellow Retail Associate Managers in Book Clubs focused on Leadership and self development
  • Created and presented Conflict Management Training class for new store Key Holders and Retail Associate Managers for the Sacramento market
  • First Sacramento Retail Associate Manager selected for and graduate of National NXTVL manager training program

Volunteer Experience

Yolo County Food Bank

Habitat for Humanity 

Sacramento County Back to School program 

WEAVE 

Timeline

Patient Services Representative II

UCDavis, Carmichael Clinic
10.2023 - Current

Retail Assistant Manager

T-Mobile
05.2004 - 04.2023

Associate of Arts - Business

San Joaquin Delta College
05.2001 -
Rosetta Buskirk