Rosetta Seabron
Quality Administrator
Sanford,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Independent Quality Analyst
BPA Quality International
01.2016 - 02.2024
- Developed and maintained quality assurance procedure documentation.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Participated in departmental meetings to establish short- and long-term strategy.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Care Center Supervisor
InCharge Debt Solutions
09.2001 - 08.2014
- • Streamlined call center operations for increased efficiency by implementing effective team training programs.
• Maintained high-quality service standards with focused employee coaching and performance evaluations.
• Championed change management initiatives, fostering culture of continuous improvement among team
members.
• Collaborated with cross-functional teams to implement company-wide initiatives for enhanced customer
experience.
• Ensured adherence to regulatory guidelines and company policies through regular quality assurance audits
of call center agents' interactions.
• Enhanced customer satisfaction by addressing and resolving escalated concerns in timely manner.
• Upheld high standard of professionalism and empathy in all customer interactions, serving as role
model for team members.
• Reduced employee turnover through development of supportive team culture and clear communication
channels.
• Developed strong relationships with key clients through proactive account management and excellent
communication skills.
• Applied best practices in customer service, sales, and employee management to exceed organizational
goals.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Mentored new hires, fostering growth and professional development within team. - Completed bi-weekly payroll for 15 employees.
- Managed department call volume of 200 minimum calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Some College (No Degree) - Business Administration And Management
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Seminole High School
Sanford, FL06.1989
Skills
- Verbal Communication
- Troubleshooting
- Decision-Making
- Microsoft Office
- Dependable and Responsible
- Calm Under Pressure
- Written Communication
- Organization and Time Management
- Multitasking Abilities
- Self-Directed
- Customer Service
- Critical Thinking
Quote
You often meet your fate on the road you take to avoid it.
French proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Quality Analyst
BPA Quality International
01.2016 - 02.2024
Customer Care Center Supervisor
InCharge Debt Solutions
09.2001 - 08.2014
Some College (No Degree) - Business Administration And Management
Seminole State College of Florida
High School Diploma -
Seminole High School
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