Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Rosetta Johnson
Human Resources
Owings Mills,Maryland
Summary
Overview
22
years of professional experience
Work History
Johnsons Enterprise LLCOwings Mills, MD
Business Manager
10.2022 - Current
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided elite customer service to Millions of people by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Promoted business via social media to generate leads and maximize brand identity.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Lexus Financial Service
Billing Specialist
09.2007 - 07.2022
Job overview
- Assist in proactively identifying and resolving data discrepancies
- Collaborate with accounting on month end close process and related analysis
- Handled customers financial breakdown for payments, in regard to principal and interest
- Collecting, monitoring and creating financial models for decision support
- Monitored outstanding invoices and performed collections duties
- Utilized various software programs to process customer payments
Macy’s Department Store,
Human Resources Assistant/ CMS Support
10.2003 - 08.2007
Job overview
- Perform health benefits administration, including claims resolution, change reporting, and payroll deductions
- Support HR team in all recruiting, and hiring
- Provide communication about company policies, procedures and job expectations
- Managing HR records including employee forms, applicant logs and resumes
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Maintained records of material flow, compiling and organizing related data.
Saiontz,Kirk And Miles
Office Assistant/Intake Coordinator
09.2000 - 08.2005
Job overview
- Entered referrals into appropriate system based on type of referral obtained.
- Trained and supervised new intake staff to deliver high-quality client care.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Education
Strayer UniversityWashington, DC
B.A from Human Resources, Business Management
08.2007
University Overview
Strayer UniversityWashington, DC
AA Degree from Business Administration And Management
07.2000
University Overview
Sought Out Redeemed Christian SchoolBaltimore, MD
High School Diploma
07.1989
University Overview
Skills
- Policy and Procedure Implementation
- Business Growth
- Human Resources Administration
- Recruiting and Training
- Employee Performance Management
- Project Management
- Customer Service and Assistance
- Transportation Regulations
- Risk and Mitigation Analysis
- Strategic Planning
- Operations Management
- Theatrical Productions
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager
Johnsons Enterprise LLC
10.2022 - Current
Billing Specialist
Lexus Financial Service
09.2007 - 07.2022
Human Resources Assistant/ CMS Support
Macy’s Department Store,
10.2003 - 08.2007
Office Assistant/Intake Coordinator
Saiontz,Kirk And Miles
09.2000 - 08.2005
Strayer University
B.A from Human Resources, Business Management
Strayer University
AA Degree from Business Administration And Management
Sought Out Redeemed Christian School
High School Diploma
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