Rosette Agaronyan
PASADENA
Summary
Dynamic professional with extensive experience in customer service and staff management. Proven ability to enhance guest experiences through effective appointment scheduling and multi-line phone handling. Skilled in employee coaching, fostering a collaborative environment that boosts team performance and satisfaction. Committed to maintaining high standards of service and operational efficiency. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Self-motivated professional highly experienced in guest services. Pleasant personality, coupled with talents in customer relations, record-keeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Upbeat, professional, and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Complete Care Community Health Center
Pasadena
12.2022 - Current
- Answered phones promptly and directed calls appropriately.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying the accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Ordered office supplies as needed to maintain inventory levels.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Hospitality Worker
CPG Gymnastics
PASADENA
05.2022 - 10.2022
- The front desk and lobby were kept clean, clutter-free, and orderly to present an attractive atmosphere.
- Delivered telephone service by answering calls knowledgeably, and providing accurate information.
- Recorded equipment, facility, and janitorial issues to facilitate maintenance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces, to prevent the spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- I helped lead a summer camp where I interacted with and coached children from the ages of 4 and up.
- Operated cash registers accurately and efficiently during peak hours of business.
- Conducted regular inspections of the premises to identify any maintenance needs.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
General Manager
Pizza Hut
El Sereno
11.2021 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
Shift Manager
Pizza Hut
Alhambra
09.2020 - 11.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed schedules and found coverage for short shifts.
Customer Service Representative and Cook
Pizza Hut
Alhambra
02.2020 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Retail Sales Associate
TJX Companies
PASADENA
07.2017 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Issued receipts and processed refunds, credits, or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
John Marshall Fundamental School
Pasadena, CA05.2019
Associate of Science - Health Administration
Pasadena City College
Pasadena, CASkills
- Guest registration
- Lobby maintenance
- Managing employee relations
- Staff management
- Employee coaching and motivation
- Food and beverage management
- Managing Laborers
- Scheduling and coordinating
- Customer service
- Multi-line phone handling
- Electronic filing
- Insurance verification
- Appointment scheduling
- Office organization
- Mail coordination
- Cash handling
Languages
English
Professional
Armenian
Professional
Timeline
Front Desk Receptionist
Complete Care Community Health Center
12.2022 - Current
Hospitality Worker
CPG Gymnastics
05.2022 - 10.2022
General Manager
Pizza Hut
11.2021 - 03.2022
Shift Manager
Pizza Hut
09.2020 - 11.2021
Customer Service Representative and Cook
Pizza Hut
02.2020 - 09.2020
Retail Sales Associate
TJX Companies
07.2017 - 08.2020
High School Diploma -
John Marshall Fundamental School
Associate of Science - Health Administration
Pasadena City College
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