Summary
Overview
Work History
Education
Skills
language
Languages
Timeline
Generic

Rosette Marina

West Haven

Summary

Experienced in retail management, equipped with strong organizational and communication skills. Effectively oversees retail store operations. Proven track record in delivering exceptional customer service and driving sales. Adept at leading and motivating teams to achieve targets and maintain a positive work environment. Keen attention to detail and ability to analyze market trends to make informed decisions that optimize profitability and enhance the customer experience.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Wheel's
12.2023 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Assistant Manager

Pilot
02.2022 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Operation supervisor

Ocean State Job Lot
06.2016 - 07.2020
  • Ran day to day operations of upscale outlet
  • Managed 8 sales personnel
  • Ordered and controlled inventory and merchandise using sales system
  • Developed good working environment for employees
  • Performed HR function for 8 reports, hiring and dismissal, performance reviews of employees
  • Supervised and performed alterations and measurements
  • Reported Regional Manager
  • Attended Training and Sales Meetings

Manager

Jos. A. Bank
06.2013 - 10.2016
  • Ran day to day operations of upscale outlet
  • Managed 8 sales personnel
  • Ordered and controlled inventory and merchandise using sales system
  • Developed good working environment for employees
  • Performed HR function for 8 reports, hiring and dismissal, performance reviews of employees
  • Supervised and performed alterations and measurements
  • Reported Regional Manager
  • Attended Training and Sales Meetings

Restaurant Management

Last Call
04.2002 - 03.2003
  • Managed day to day operations of restaurant/bar establishment
  • In charge of all employee movements and reviews
  • Assisted and financial obligations by making deposits and guiding inventory

Manager

Akar Men's Shop
10.1997 - 03.2000
  • Ran day to day operations of upscale outlet
  • Managed 5 sales personnel
  • Ordered and controlled inventory using sales system
  • Developed good working environment for employees
  • Hired, dismissed and managed performance reviews of employees
  • Supervised and performed alterations and measurements
  • Reported directly owner

Education

Secondary Education -

01.1995

Skills

  • Proficient in various Point of Sales Systems
  • Over 8 years of business management experience
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Retail operations
  • Staff management

language

I speak Arabic And english

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Wheel's
12.2023 - 05.2024

Assistant Manager

Pilot
02.2022 - 08.2022

Operation supervisor

Ocean State Job Lot
06.2016 - 07.2020

Manager

Jos. A. Bank
06.2013 - 10.2016

Restaurant Management

Last Call
04.2002 - 03.2003

Manager

Akar Men's Shop
10.1997 - 03.2000

Secondary Education -

Similar Profiles

CREATE PROFILE
Rosette Marina