Rosevel Altidor
Miami
Summary
Dedicated technician with AT&T, recognized for exceptional troubleshooting and diagnostic skills. Proven ability to maintain safety standards while delivering outstanding customer service. Successfully installed and repaired communication services, demonstrating strong attention to detail and effective multitasking in high-pressure environments. Committed to enhancing customer experiences through education and support.
Overview
24
24
years of professional experience
Work History
Technician
AT&T
12.2007 - Current
- Maintaining a safe work environment by strictly adhering to established safety protocols and guidelines.
- Installing maintaining , and repairs internet, phone, and television services for residential and business customers
- Running cables, set up equipment, and ensure proper service connections
- Performing troubleshooting and diagnosis on malfunctioning equipment.
- Completing complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- working both indoors and outdoors and often involves educating customers on service features
Belt Counter Porter, Screener on Board, Skycap
ASMO Miami International Airport
07.2001 - 12.2007
- loading, unloading, and moving luggage between terminals, and other transportation methods
- provided assistance to passengers with mobility challenges. This includes helping passengers navigate the terminal, boarding and deplaning, and potentially handling luggage as needed
- Helped passengers move through the airport, from ticketing to gates, and potentially connecting them with other services.
Education
Associate of Science - Telecommunications And Computer Technology
Miami Dade College
Miami, FL07-2007
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Take safety very seriously
Timeline
Technician
AT&T
12.2007 - Current
Belt Counter Porter, Screener on Board, Skycap
ASMO Miami International Airport
07.2001 - 12.2007
Associate of Science - Telecommunications And Computer Technology
Miami Dade College