Rosewieta Merritt
Mobile,AL
Summary
Results-driven branch operations professional with a strong background in coordinating administrative and logistical functions. Expertise in optimizing processes to enhance customer satisfaction while fostering team collaboration to achieve organizational goals. Recognized for adaptability and reliability in fast-paced environments, consistently delivering high-quality results. Proficient in communication, problem-solving, and time management, contributing to overall operational efficiency and effectiveness.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Coordinator/Dispatcher Manager
WillScot
Mobile, AL
05.2021 - Current
- Coordinated scheduling and logistics for branch projects, ensuring efficient resource allocation and workflow.
- Executed process improvements to optimize service delivery and enhance operational efficiency.
- Nurtured and managed client partnerships to support ongoing retention and satisfaction strategies.
- Oversaw budget management by monitoring expenditures and identifying cost-saving opportunities.
- Evaluated branch performance data to uncover trends and guide strategic decision-making.
- Supported cross-functional teams in identifying and implementing process improvements to enhance operational efficiency.
- Managed supply ordering processes by creating purchase orders and entering them into inventory systems.
- Collaborated with team members to achieve branch goals and objectives.
- Facilitated the organization and distribution of service call requests to ensure timely resolution.
- Demonstrated resilience and professionalism while managing challenging circumstances.
Office Coordinator
Austin Industrial
Bogalusa, LA
01.2021 - 05.2021
- Achieved efficient payroll and accounts management through effective oversight of accounts receivable and payable. Streamlined timesheet entry and vendor invoice processing to enhance operational efficiency. Delivered administrative support and resolved outstanding issues in collaboration with operations. Co-managed a workforce of 48 employee-owners with site manager, ensuring timely onboarding and accurate HR record maintenance.
Field Office Manager
Austin Industrial, Inc.
Mobile, AL
01.2020 - 09.2020
- Manage payroll, accounts receivable, and accounts payable. Enter timesheets, process vendor invoices, prepare owner billings, and provide administrative support. Work with operations to resolve any outstanding issues. Co-managed 48 Employee-owners with site manager, Complete required onboarding paperwork for employee-owners and maintain accurate HR forms/records.
Branch Operations Manager
Willscot
Greenville, SC
03.2018 - 06.2019
- Branch Operations Manager in March of 2018 after the acquisition of Acton Mobile by Willscot
- Responsible for the assembly of a new Branch, hiring and staff development, Managed employees, Responsible for profit and loss of branch and the day-to-day operations of branch success. Responsible for fleet logistics, inventory, scheduling, and purchasing operations of branch, Required to understand and possess thorough knowledge of building codes and requirements. OSHA training and safety of all Employees, ensured all proper training and guidelines followed to Willscot Policies.
Branch Manager
Acton Mobile
La Place, LA
09.2015 - 03.2018
- Responsible for opening, hiring staff development, Managed employees in two different states, Responsible for profit and loss of branch and the day-to-day operations of branch success, Responsible for fleet logistics, inventory, scheduling, and purchasing operations of branch, Required to understand and possess thorough knowledge of building codes and requirements. OSHA requirements for safety of all Employees, ensured all proper training and guidelines followed.
Rental Coordinator
Acton Mobile
Mobile, AL
07.2010 - 09.2015
- Scheduling all units for delivery, Obtaining and Maintaining DOT Requirements, Scheduling and Dispatching Service Calls, Responsible for Billing including managing receivables and third party billing, Providing customer service and resolving all customer issues
Rental & Service Coordinator
Briggs Construction Rental
Mobile, AL
03.2007 - 07.2009
- Responsible for coordinating all heavy duty construction equipment rentals, Worked with sales and maintenance staff to provide exceptional customer service for scheduling and delivery of units, Vendor Resolution, Responsible for resolving all customer issues and provide resolutions for efficient and superior service, Responsible for coordination of freight between offices, and Handled all scheduling for services, Warranty Claims, and Processing Billing
Station Manager
Hertz Car Rental
Mobile, AL
06.2004 - 03.2007
- Managed the day-to-day operations for the branch location of over 200+ vehicles in the fleet, Responsible for leading staff operations that consisted of a team of both full time and part time rental agents, Professionally handled all customer complaints regarding service and billing issues, and Heavily contributed to the creation of and participation in rental presentations and sales upgrades to customers which led to the branch being recognized in the top 5 in the region for monthly sales and revenue increase
Education
Certificate of CNA -
Phoenix Vocational College
Pensacola, FL01-1992
Skills
- Team skill enhancement
- Invoice management
- Budget oversight
- Time allocation planning
- Vendor and supplier coordination
- Service excellence
- Sales operations support
Accomplishments
- Obtained 35% profit margin
- Maintained average billing profit of 20%
- Exceeded Company Goals for Reduction in Net Promoter Score of 54.3%
- Supervised team of 10 drivers/vendors
Certification
- CPR-AED Certification
- OSHA Training & Certified
Timeline
Branch Coordinator/Dispatcher Manager
WillScot
05.2021 - Current
Office Coordinator
Austin Industrial
01.2021 - 05.2021
Field Office Manager
Austin Industrial, Inc.
01.2020 - 09.2020
Branch Operations Manager
Willscot
03.2018 - 06.2019
Branch Manager
Acton Mobile
09.2015 - 03.2018
Rental Coordinator
Acton Mobile
07.2010 - 09.2015
Rental & Service Coordinator
Briggs Construction Rental
03.2007 - 07.2009
Station Manager
Hertz Car Rental
06.2004 - 03.2007
Certificate of CNA -
Phoenix Vocational College