Rosey Avila
Morgantown,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
WVU Medicine Reynolds Memorial Hospital
Morgantown, WV
10.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Facilitated collaboration within our team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Jewell Enterprises
Charlottesville
11.2022 - 08.2023
- Social Media and Marketing
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Performed research to collect and record industry data.
- Assisted Manager with recruiting and interviewing of qualified applicants.
Help Desk Analyst
KForce
Springfield
04.2022 - 11.2022
- Initial point of contact for customer support
- Provided efficient, high-quality and compassionate assistance to Members, Former Members, and Families to Armed Forces
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Documented support interactions for future reference.
Administrative Assistant II
SAIC
Washington, DC
02.2021 - 04.2022
- Routine Clerical Duties
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams according to classification level.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Front Desk Administrative Assistant
The Gastroenterology Center of Northern Virginia
Annandale
06.2020 - 02.2021
- Performed data entry tasks and filed patient reports daily
- Scheduled procedures by making arrangements with doctors in office and verifying times with patients
- Counseled patients by transmitting physicians' orders and questions about surgery
- Assisted with all emails, phone calls and patient care
- Secured patient information and maintained patient confidence by completing and safeguarding medical records and keeping patient information confidential.
Front Desk Administrative Assistant
The Gastroenterology Center of VA
Reston
12.2018 - 06.2020
- Welcomed patients by greeting them in person or by phone call.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
- Maintained patient confidence and protect operations by keeping patient care information confidential
- Scheduled surgeries by making arrangements with surgical center, verifying times with patients and preparing charts, pre-admission and consent forms
- Answered all incoming calls while checking all patients in and out.
Receptionist/Administrative Assistant
Absolute Carpet Care
Sterling
03.2017 - 12.2018
- Managed approximately 30 incoming calls, emails and in-person visits per day.
- Coordinated bookings by phone, e-mail, or in person
- Prepared bills and processed payments
- Distributed, copied and filed digital and hard copy documents and maintained records
- Scheduled and maintained appointments, events and follow-ups.
Education
Highschool diploma -
Dominion High School
Sterling, VA06.2015
Skills
- Microsoft office (Word, Excel, Power point)
- Bilingual (Fluent in English and Spanish)
- EMR Systems
- DoD Secret Clearance
- Customer Service
- Data Entry
- Office Administration
Timeline
Administrative Assistant
WVU Medicine Reynolds Memorial Hospital
10.2023 - Current
Administrative Assistant
Jewell Enterprises
11.2022 - 08.2023
Help Desk Analyst
KForce
04.2022 - 11.2022
Administrative Assistant II
SAIC
02.2021 - 04.2022
Front Desk Administrative Assistant
The Gastroenterology Center of Northern Virginia
06.2020 - 02.2021
Front Desk Administrative Assistant
The Gastroenterology Center of VA
12.2018 - 06.2020
Receptionist/Administrative Assistant
Absolute Carpet Care
03.2017 - 12.2018
Highschool diploma -
Dominion High School