Rosey Avila
Morgantown,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
WVU Medicine Reynolds Memorial Hospital
10.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Facilitated collaboration within our team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Jewell Enterprises
11.2022 - 08.2023
- Social Media and Marketing
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Performed research to collect and record industry data.
- Assisted Manager with recruiting and interviewing of qualified applicants.
Help Desk Analyst
KForce
04.2022 - 11.2022
- Initial point of contact for customer support
- Provided efficient, high-quality and compassionate assistance to Members, Former Members, and Families to Armed Forces
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Documented support interactions for future reference.
Administrative Assistant II
SAIC
02.2021 - 04.2022
- Routine Clerical Duties
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams according to classification level.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Front Desk Administrative Assistant
The Gastroenterology Center of Northern Virginia
06.2020 - 02.2021
- Performed data entry tasks and filed patient reports daily
- Scheduled procedures by making arrangements with doctors in office and verifying times with patients
- Counseled patients by transmitting physicians' orders and questions about surgery
- Assisted with all emails, phone calls and patient care
- Secured patient information and maintained patient confidence by completing and safeguarding medical records and keeping patient information confidential.
Front Desk Administrative Assistant
The Gastroenterology Center of VA
12.2018 - 06.2020
- Welcomed patients by greeting them in person or by phone call.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
- Maintained patient confidence and protect operations by keeping patient care information confidential
- Scheduled surgeries by making arrangements with surgical center, verifying times with patients and preparing charts, pre-admission and consent forms
- Answered all incoming calls while checking all patients in and out.
Receptionist/Administrative Assistant
Absolute Carpet Care
03.2017 - 12.2018
- Managed approximately 30 incoming calls, emails and in-person visits per day.
- Coordinated bookings by phone, e-mail, or in person
- Prepared bills and processed payments
- Distributed, copied and filed digital and hard copy documents and maintained records
- Scheduled and maintained appointments, events and follow-ups.
Education
Highschool diploma -
Dominion High School
Sterling, VA06.2015
Skills
- Microsoft office (Word, Excel, Power point)
- Bilingual (Fluent in English and Spanish)
- EMR Systems
- DoD Secret Clearance
- Customer Service
- Data Entry
- Office Administration
Timeline
Administrative Assistant
WVU Medicine Reynolds Memorial Hospital
10.2023 - Current
Administrative Assistant
Jewell Enterprises
11.2022 - 08.2023
Help Desk Analyst
KForce
04.2022 - 11.2022
Administrative Assistant II
SAIC
02.2021 - 04.2022
Front Desk Administrative Assistant
The Gastroenterology Center of Northern Virginia
06.2020 - 02.2021
Front Desk Administrative Assistant
The Gastroenterology Center of VA
12.2018 - 06.2020
Receptionist/Administrative Assistant
Absolute Carpet Care
03.2017 - 12.2018
Highschool diploma -
Dominion High School
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