ROSHAE FOSTER
Branson,MO
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
TEAM LEADER, SALES OPERATIONS
Hinduja Global Solutions
02.2020
- Manage day-to-day operations, provide coaching feedback, mentoring and developing the team skills
- Organized team-building activities aimed at improving communication and collaboration among staff
- Tracked participants' progress through records of attendance, completions, and performance improvements
PRACTICAL NURSING STUDENT
Heart To Heart Nursing Home
09.2023 - 09.2024
- Provided bedside care, emotional support, and helping patients with personal hygiene and activities of daily living such as bathing, dressing and feeding
- Taking vitals signs, monitoring patient progress and checking on respiratory and intravenous therapy
- Administered prescribed medications to patients and monitored effects
- Ensured cleanliness and sanitation of patient rooms and equipment
- Performed wound care and applied dressings as needed
CUSTOMER SERVICE REPRESENTATIVE
Alorica
09.2017 - 07.2019
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
Education
DIPLOMA IN HEALTHCARE - PRACTICAL NURSING
Distinction College
Spanish Town, St. Catherine09.2024
CSEC AND CAPE - undefined
Distinction College
Spanish Town, St. Catherine06.2015
HIGH SCHOOL DIPLOMA - undefined
Jonathan Grant High School
Spanish Town, Jamaica06.2014
Skills
- Exceptional communication skills (Written and Verbal)
- Empathy and Compassion
- Decision-making and problem-solving
- Team leadership and collaboration
- Ability to master new skills and a fast learner
- Time Management
- Adaptability
- Multitasking
Timeline
PRACTICAL NURSING STUDENT
Heart To Heart Nursing Home
09.2023 - 09.2024
TEAM LEADER, SALES OPERATIONS
Hinduja Global Solutions
02.2020
CUSTOMER SERVICE REPRESENTATIVE
Alorica
09.2017 - 07.2019
CSEC AND CAPE - undefined
Distinction College
HIGH SCHOOL DIPLOMA - undefined
Jonathan Grant High School
DIPLOMA IN HEALTHCARE - PRACTICAL NURSING
Distinction College
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