ROSHAINE VALENTINO REID
Lithonia,GA
Summary
Dynamic sales manager with over thirteen years of comprehensive experience in sales, account management, claims processing, and call center operations. Proven ability to identify customer needs and present tailored product and service solutions, fostering strong relationships built on trust. Exceptional follow-up skills consistently result in increased repeat and referral business, while adeptness in resolving escalated customer service issues enhances overall client satisfaction. Highly proficient in Microsoft Office Suite, leveraging technology to streamline processes and improve productivity.
Overview
26
26
years of professional experience
Work History
General Manager/Marketing Director
LA Fitness Gym
12.2011 - Current
- Led staff meetings to align team objectives and ensure effective communication across departments.
- Created and maintained a comprehensive training program for new employees.
- Utilized social media platforms to enhance brand visibility and attract new clients.
- Streamlined membership registration processes to improve customer experience and efficiency.
- Designed community outreach initiatives that increased local awareness and membership growth.
- Executed member feedback surveys to identify areas for service improvement and innovation.
- Trained sales staff on effective closing techniques, resulting in improved sales performance.
- Fostered a culture of teamwork and collaboration among staff to enhance overall service quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager/Marketing Director
LA Fitness Gym
12.2010 - 12.2011
- Served as community liaison, setting up on-site marketing events.
- Trained staff on customer service best practices to improve overall satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Representative
LA Fitness Gym
09.2010 - 12.2010
- Consistently met daily, weekly, and monthly sales quotas by executing aggressive sales plans and enrolling new clientele on a daily basis
- Secured new leads for potential clients through site-based and cold-call marketing
- Accompanied prospective members on personal tours the facility
- Handled new membership applications
President and CEO
Lion Land Entertainment
01.2001 - 09.2010
- Responsible for daily operations including booking assignments and venues
- Served as customer service liaison for the business.
- Increasing bookings by 50% each year by executing aggressive sales plans.
- Facilitated organizational change through effective communication and leadership techniques.
- Conducted regular performance reviews to ensure alignment with company goals and objectives.
- Promoted a culture of accountability among staff to improve overall performance and service quality.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Processed timecards and payroll data for team of employees.
- Oversaw payroll processing, guaranteeing timely and accurate payments for all staff members.
In-bound Customer Service Representative
US SOUTH
05.2000 - 01.2001
- Allocated funds from customers credit cards to pre-paid telecommunications cards.
- Processed telecommunications pre-paid calling card orders
- Alleviated delicate situations with professionalism and sensitivity
Outbound Personal and Business Customer Account Associate
MCI-WORLDCOM
07.1999 - 05.2000
- Initiated outbound calls to perspective client(s) with the objective to sell telecommunication services to them.
- Account manager for established accounts; servicing a wide variety of customer account needs.
- Provided accurate sales and pricing information, resulting customer satisfaction and reducing customer complaints.
- Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
Education
Bachelors of Arts - Business
Axia College
Phoenix, Arizona05-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Collaborative team member
- Staff training/development
- Performance improvement
Timeline
General Manager/Marketing Director
LA Fitness Gym
12.2011 - Current
Assistant Manager/Marketing Director
LA Fitness Gym
12.2010 - 12.2011
Sales Representative
LA Fitness Gym
09.2010 - 12.2010
President and CEO
Lion Land Entertainment
01.2001 - 09.2010
In-bound Customer Service Representative
US SOUTH
05.2000 - 01.2001
Outbound Personal and Business Customer Account Associate
MCI-WORLDCOM
07.1999 - 05.2000
Bachelors of Arts - Business
Axia College