Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roshaly S. Ramirez Cruz

South Plainfield,USA

Summary

To obtain a full time position in a company that I can grow with long term and where my extensive customer service skills and experience will thrive. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

16
16
years of professional experience

Work History

Matamoros Income Tax Service
01.2021 - Current
  • Preparing and filing simple and complex tax returns, company's year-end closing as well as filing annual tax reports. Ensuring clients comply with federal and state tax laws. Responding to internal revenue service, state and local government notices, and document requests. Utilizing information provided by clients to prepare individual tax returns and inputting them into tax preparation software. Following all company procedures regarding information handling to ensure client confidentiality. Preparing tax returns in compliance with firm's policies and adhering to the firm's written tax practice standards as well as 1040 procedure manual. Staying and maintaining up-to-date knowledge of latest tax laws, regulations and changes as well as researching tax questions.
  • Seasonal

Assistant Store Manager

Shaly's Clothing Store
11.2009 - Current
  • Family owned store, Customer service is key to keeping clients coming back to our family business, strict inventory is placed for our business to maintain product.
  • Trained and managed for promotions, Strong communication skills, Well organized and efficient.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Assistant Store Manager

Shaly's Grocery Store
02.2013 - 08.2018
  • Family owned store. Customer service, inventory, and sales are key to maintain clientele and drive business revenue up.
  • Examine merchandise to ensure that it is correctly priced and displayed.
  • Performed key tasks to promote inviting grocery store appearance. Plan Budgets and authorize payments and merchandise returns.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection. Cleaning and organizing shelves, displays, and selling merchandise.
  • Coordinated special events such as tastings or demonstrations that showcased unique products available at the store location.

Education

High School Diploma -

South Plainfield High School
South Plainfield, NJ
01.2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible
  • Calm under pressure
  • Problem resolution
  • Verbal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Matamoros Income Tax Service
01.2021 - Current

Assistant Store Manager

Shaly's Grocery Store
02.2013 - 08.2018

Assistant Store Manager

Shaly's Clothing Store
11.2009 - Current

High School Diploma -

South Plainfield High School

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Roshaly S. Ramirez Cruz