Roshan Amaratunga
Garden Grove,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Project Coordinator
LBI Construction
04.2021 - Current
- I'm accountable for planning and allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed throughout project lifecycle
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
Account Manager
Healthcare Services Group
12.2016 - 04.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Contributed to team objectives in fast-paced environment.
Production Manager
western engraving
04.2016 - 12.2017
- Manage shop
- Create molds for rubber, laser cut, shipping and receiving.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Weighed and measured items to prevent waste and meet quality standards.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Maintained machinery to prevent overloads and avoid malfunctions.
Sales supervisor
GALLS
08.2014 - 04.2016
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Fitted and studied basted garments on customers and marked areas requiring alterations.
- Created new garments based on established parameters or specific body measurements.
- Altered patterns to fit client requirements.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- P.D, L.A.F.D and SHERIFFS dept with purchasing of uniforms and duty equipment
- Open and close Store.
Aircraft
READY JET
06.2013 - 10.2015
- Maintenance
- Description of job: Exterior maintenance on Jet Blue aircraft
- Maintained, cleaned and sanitized exterior of aircraft.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
- Verified delivered supplies against requisition paperwork and documented discrepancies.
- Maintained accurate documentation of performed work and completed tasks.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
Stock Associate
WILLIAM SANOMA
11.2013 - 09.2014
- Description of job: ship and receive.
- Maintained effective team member communication
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Greeted customers and directed to requested products
- Answered customer questions and provided detailed product information
- Managed inventory storage in clean and organized fashion
- Assisted customers by finding items quickly to boost store satisfaction rates
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Removed debris and packaging from boxes and separated for recycling or disposal
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
Stock Manager
Brookstone
08.2011 - 07.2012
- Description of job: ship and receive merchandise, Process shipment, back stocking, replenishing sales floor and sales.
- Maintained neat and organized backroom to easily access merchandise and drive sales
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Created and enforced detailed organization processes to increase quality and service standards
- Developed and maintained knowledgeable and productive team of employees
Assistant Manager
BROOKSTONE
02.2009 - 08.2010
- Manage store and associates, work cash register, stock, and sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
Sale Associate
BROOKSTONE
11.2008 - 01.2009
- Description of job: stock inventories, work cash register, and sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Engaged with customers to effectively build rapport and lasting relationships
Construction Worker
SPINIELLO
08.2008 - 09.2008
- Description of job: water and sewer pipe replacement and construction
- Loaded, unloaded, and moved material to and from storage and production areas
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Gathered and disposed of worksite debris to remove safety hazards
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized
- Assisted with basic carpentry work such as installing wooden floors and crown molding
- Followed blueprints and diagrams to complete projects according to specifications
Audio/Video Sale Associate
FRY'S ELECTRONIC,
10.2005 - 12.2005
- Selling audio/video to customers, clean aisle, and stock inventory
- Busboy/
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Busboy/food Runner
Back Home In Lahaina
03.2005 - 10.2005
- , Clean restaurant, help customers, bus tables, help server take food to customers
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
Education
Estimating Certificate - Construction Management
Fullerton College
Fullerton, CA07.2022
Some College (No Degree) - Business
EL CAMINO COMMUNITY COLLEGE
Torrance, CASome College (No Degree) - Business
PALOMAR COMMUNITY COLLEGE
San Marcos, CAHigh School Diploma -
North Torrance High School
Torrance, CA2005
Skills
- Business Development
- Product Development
- Public Speaking
- Schedule Oversight
- Sales and Marketing
- Project Recordkeeping
- Project Facilitation
- Employee Scheduling
- Quote Preparation
Additional Information
- Authorized to work in the US for any employer
Timeline
Project Coordinator
LBI Construction
04.2021 - Current
Account Manager
Healthcare Services Group
12.2016 - 04.2021
Production Manager
western engraving
04.2016 - 12.2017
Sales supervisor
GALLS
08.2014 - 04.2016
Stock Associate
WILLIAM SANOMA
11.2013 - 09.2014
Aircraft
READY JET
06.2013 - 10.2015
Stock Manager
Brookstone
08.2011 - 07.2012
Assistant Manager
BROOKSTONE
02.2009 - 08.2010
Sale Associate
BROOKSTONE
11.2008 - 01.2009
Construction Worker
SPINIELLO
08.2008 - 09.2008
Audio/Video Sale Associate
FRY'S ELECTRONIC,
10.2005 - 12.2005
Busboy/food Runner
Back Home In Lahaina
03.2005 - 10.2005
Estimating Certificate - Construction Management
Fullerton College
Some College (No Degree) - Business
EL CAMINO COMMUNITY COLLEGE
Some College (No Degree) - Business
PALOMAR COMMUNITY COLLEGE
High School Diploma -
North Torrance High School
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