ROSHAN KC
Snellville,Georgia
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Technician
Peachtree Service Experts
Duluth, Georgia
04.2015 - Current
- Analyzed customer feedback regarding quality of service provided by field personnel.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Tracked inventory levels of parts and supplies used in the field operations department.
- Performed maintenance checks on vehicles used by field personnel.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.
- Conducted risk assessments, identifying potential project hazards and implementing mitigation measures.
- Resolved field issues promptly, minimizing delays and cost overruns.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
Education
Diploma - Heating, Air Conditioning, And Refrigeration Installation And Repair
Gwinnett Technical College
Lawrenceville, GA12-2013
Skills
- Quality Assurance
- Regulatory Compliance
- Project Oversight
- Work Documentation
- Preventive Maintenance
- Equipment Troubleshooting
- Technical Support
- Troubleshooting skills
- Hand tool knowledge
- Service ticket accuracy
- System Installation
- Installation and Repair
- Customer Relationship Management
- Troubleshooting and diagnosis
Languages
English,Hindi,Nepali,Urdu
Professional
References
References available upon request.
Timeline
Service Technician
Peachtree Service Experts
04.2015 - Current
Diploma - Heating, Air Conditioning, And Refrigeration Installation And Repair
Gwinnett Technical College
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