Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Roshana Khanal

Waldorf,Maryland

Summary


Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Analytical and meticulous accounting professional with skills in problem solving, money management and communication.

Overview

8
8
years of professional experience

Work History

Branch Banking Specialist II

Shore United Bank
05.2023 - Current
  • Responsible for responding to customer inquiries, processing transactions, customer requests, resolving difficult/complex issues, and making quality sales referrals by identifying and recommending appropriate bank services that result in quality sales and best meet customers' needs.
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.

Dunkin’ Shift Leader

Dunkin Donuts
02.2023 - 05.2023
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Used POS system to process sales, returns, online orders and gift card activations
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Worked different stations to provide optimal coverage and meet production goals.

Social and Community Services Employee (SACS)

Eskleigh Foundation
12.2020 - 12.2022
  • Ensure everyone’s primary support needs are met
  • Provide encouragement and support individuals to maintain their independence
  • Follow direction from the area coordinator and management
  • Ensure high standard of care is provided to the people we support in accordance with Eskleigh high standards, legislation and policy and procedures
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Project Coordinator

Capricorn Education
08.2019 - 11.2020
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

Retail Assistant

Coles Supermarket
09.2017 - 08.2019
  • Stocked merchandise, clearly labeling items, and arranging accordingly.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Underwriting Assistant

NLG Insurance Company Limited
10.2016 - 06.2017
  • Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.

Education

MPA: Masters in Professional Accounting - Accounting And Finance

Central Queensland University (CQU)
Sydney NSW Australia
07.2019

BBA - Accounting And Finance

Nepal College of Information Technology
Kathmandu Nepal
10.2016

Skills

  • Knowledge of Account Receivable and Account Payable
  • Understanding of Financial Reporting
  • Tax Understanding
  • Proficient in MS Word, MS Excel, MS PowerPoint
  • Banking Transactions
  • Opening Accounts and maintenance
  • Journal entries, ledger and trial balance
  • Complaint resolution
  • POS systems knowledge
  • Cash handling and management
  • Problem solving and decision making
  • Analytical Ability

Disclaimer

I hereby declare that information and content mentioned above are true as per my belief and knowledge.

Timeline

Branch Banking Specialist II

Shore United Bank
05.2023 - Current

Dunkin’ Shift Leader

Dunkin Donuts
02.2023 - 05.2023

Social and Community Services Employee (SACS)

Eskleigh Foundation
12.2020 - 12.2022

Project Coordinator

Capricorn Education
08.2019 - 11.2020

Retail Assistant

Coles Supermarket
09.2017 - 08.2019

Underwriting Assistant

NLG Insurance Company Limited
10.2016 - 06.2017

MPA: Masters in Professional Accounting - Accounting And Finance

Central Queensland University (CQU)

BBA - Accounting And Finance

Nepal College of Information Technology

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Roshana Khanal