Summary
Overview
Work History
Education
Skills
Websites
Certification
Contact
Languages
Timeline
Generic

Roshana Pierre

Orlando,FL

Summary

Experienced customer service professional with over 3 years in various support roles. Skilled in communication, problem-solving, and providing quality assistance to ensure customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative- WEX

IntouchCX
06.2025 - Current
  • Provide exceptional customer service to retired members with Health Reimbursement Arrangement (HRA) plans.
  • Assist members with WEX debit card inquiries, account balances, and online portal navigation.
  • Process consumer mail requests for forms and documentation.
  • Create and manage various case types, including claim offsets and substantiations.
  • Support members with all aspects of their account, plan details, and debit card usage to ensure a positive experience.

Customer Service Rep- Teaching Strategies

IntouchCX
05.2024 - 02.2025
  • Provided technical support to users via phone, and email, troubleshooting hardware and software issues.
  • Identified and resolved complex technical issues.
  • Provided introductory information to new users.
  • Documented all users interactions and put it in cases with their case number and the solutions in a detailed system.
  • Maintained a high level of customer satisfaction by providing timely and effective resolutions to their technical concerns.
  • Escalated unresolved issues/queries and concerns to higher-level support teams (Tier 2) for further investigation.
  • Assisted users set up accounts.

Customer Service and Branding Campaign Developer

Splash
09.2023 - 11.2023
  • Attended daily meetings at the office for training and development.
  • Helped in pitch creation strategies.
  • Attended pop-up style events to speak to target audience.
  • Customer service skills to build branding.
  • Helped consumers get their needs met.
  • Opportunity for growth.
  • Leadership development, public speaking, and cross-training.
  • Customer service skills!
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Advisor 2 Blended Support

Concentrix Limited Company
12.2022 - 07.2023
  • Identified, researched and resolved technical issues for customers.
  • Provided support to customers via telephone, email, and online chat.
  • Responded to customer inquiries in a timely manner while adhering to service level agreements.
  • Embedded knowledge based articles for commonly encountered issues and solutions.
  • Maintained network equipment such as routers, switches, and firewalls.
  • Provided feedback regarding product features or user experience improvements.
  • Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
  • Investigated fraudulent activities and resolved these issues how I was trained and to the agreements.

Teaching Assistant

Trinity Lutheran School Child Development Center
03.2020 - 06.2022
  • Provide support to a lead teacher in charge of a classroom.
  • Helps out the lead teacher, covers for lead teacher when absent.
  • Professionals that reinforce lessons by tutoring individual students or small groups.
  • Also, interacting and doing activities with the children.
  • Duties include creating lesson plans, documenting progress, and overseeing lesson preparations.

Salesperson

MARSHALLS LLC
05.2019 - 03.2020
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service!
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established goals.
  • Directing customers to merchandise within the store.

Education

Bachelor of Business Administration - BBA - Business Administration

Florida Agricultural And Mechanical University
Tallahassee, FL
12-2026

A.A - undefined

Valencia College
01.2023

Skills

  • Customer Service
  • Technical Support
  • Knowledge-based Systems
  • Relationship Building
  • Computer Proficiency
  • Customer Satisfaction
  • Customer Empathy
  • Patience and Understanding in Customer Interactions
  • Customer Relation Management (CRM)
  • Account Updating
  • Team Development

Websites

Certification

  • Data Analytics for Business Professionals
  • CPR/AED/First Aid

Contact

  • Roshana.pierre@gmail.com
  • Www.linkedin.com/in/roshana-pierre-626b44164 (LinkedIn)

Languages

English
Full Professional
French
Full Professional

Timeline

Customer Service Representative- WEX

IntouchCX
06.2025 - Current

Customer Service Rep- Teaching Strategies

IntouchCX
05.2024 - 02.2025

Customer Service and Branding Campaign Developer

Splash
09.2023 - 11.2023

Advisor 2 Blended Support

Concentrix Limited Company
12.2022 - 07.2023

Teaching Assistant

Trinity Lutheran School Child Development Center
03.2020 - 06.2022

Salesperson

MARSHALLS LLC
05.2019 - 03.2020

A.A - undefined

Valencia College

Bachelor of Business Administration - BBA - Business Administration

Florida Agricultural And Mechanical University

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