Roshana Rollins
Newark
Summary
Managed the day-to-day operations of a law office, including scheduling appointments and managing workflow. Provided general support to attorneys by transcribing dictation, proofreading documents, and maintaining calendars. Maintained confidential files and records in accordance with legal regulations. Demonstrated excellent communication skills when interacting with clients, witnesses, and other legal professionals. Conducted research on legal issues and relevant case law. Monitored deadlines and court dockets to ensure timely filing of legal documents. Conducted interviews with potential witnesses to gather relevant information for cases. Assisted in the preparation of legal briefs and motions for submission to the court. Prepared legal documents for filing with the court.
Professional legal support specialist with history of ensuring efficient and effective operations in legal settings. Proven ability to manage documentation, schedule coordination, and client communication. Strong team player with focus on achieving results and adapting to changing needs. Skilled in legal research, drafting correspondence, and maintaining confidentiality. Reliable and organized with commitment to supporting legal teams in delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Legal Secretary And Administrative Assistant
Ibezim Law Offices
08.2021 - Current
- Managed the day-to-day operations of a law office, including scheduling appointments and managing workflow
- Provided general support to attorneys by transcribing dictation, proofreading documents, and maintaining calendars
- Maintained confidential files and records in accordance with legal regulations
- Demonstrated excellent communication skills when interacting with clients, witnesses, and other legal professionals
- Conducted research on legal issues and relevant case law
- Monitored deadlines and court dockets to ensure timely filing of legal documents
- Conducted interviews with potential witnesses to gather relevant information for cases
- Assisted in the preparation of legal briefs, interrogatories and motions for submission to the court
- Prepared legal documents for filing with the court
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Developed strong relationships with medical providers, streamlining record requests and expediting treatment information for cases.
- Streamlined the discovery process for quicker resolution of cases by meticulously organizing and reviewing medical records.
Merchandise Associate
Home Depot
12.2021 - 03.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
Customer Service Representative
Ismay Caribbean Restaurant
01.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Arts - Jurisprudence Law And Society
Montclair State University
Montclair, NJ05-2026
Associate of Arts - Paralegal Studies
Essex County College
Newark, NJ05-2024
High School Diploma -
East Orange Campus High
East Orange, NJ05-2019
Skills
- Court filing
- Document formatting
- Efficient multi-tasker
- Appointment setting
- Word processing
- Client communication
- Calendar management
- Document filing
- File organization
- Drafting legal documents
- Administrative support
- Document drafting
- Legal research
- LexisNexis
- Correspondence management
- Critical thinking
- Active listening
- Complaint handling
- Conflict resolution
Languages
English
Native or Bilingual
Timeline
Merchandise Associate
Home Depot
12.2021 - 03.2022
Legal Secretary And Administrative Assistant
Ibezim Law Offices
08.2021 - Current
Customer Service Representative
Ismay Caribbean Restaurant
01.2020 - 11.2020
Bachelor of Arts - Jurisprudence Law And Society
Montclair State University
Associate of Arts - Paralegal Studies
Essex County College
High School Diploma -
East Orange Campus High
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