ROSHANA WILSON
Aurora,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Trans Dev
Denver, CO
07.2023 - Current
- Managed a small team for the success of our customers.
- Provide the best care and service for our customers.
- Meet a goal on a weekly basis.
- Provide knowledge of team leadership and experience.
Warehouse Supervisor
Amazon
Denver, CO
05.2022 - 05.2023
- Manage a team of warehouse workers to meet goal points for performance and accuracy.
- Manage time error ratio for every associate.
- Tracked down missing and damaged product, then reported the errors.
- Communicated with the drivers on shifts and schedules.
Accounts Payable Specialist
Xcel Energy
Denver, CO
12.2017 - 05.2022
- Processed and verified accuracy for over 800 invoices weekly, ensuring compliance with company policies and accounting standards.
- Collaborated with vendors to resolve billing discrepancies and payment issues, significantly reducing processing delays.
- Addressed and troubleshooted complex payment issues, providing effective resolutions to internal and external customers.
- Guided team members and customers on payment processing best practices to streamline operations and improve efficiency.
Education
Diploma -
NORTHEAST HIGH SCHOOL
Certificate -
CONCORDE CAREER INSTITUTE
Skills
- Delivery Scheduling
- Member account management
- Microsoft Outlook
- Customer Relations
- Money handling abilities
- Product Knowledge
- Report Generation
- Data Collection
- Complaint resolution
- Call Management
- Scheduling
- Inbound and Outbound Calling
- Call Center Operations
- Call center experience
- Microsoft Office expertise
- Tracking complaints
- Conflict Resolution
- Payment Processing
- Data Entry
- Appointment Scheduling
Timeline
Customer Service Representative
Trans Dev
07.2023 - Current
Warehouse Supervisor
Amazon
05.2022 - 05.2023
Accounts Payable Specialist
Xcel Energy
12.2017 - 05.2022
Diploma -
NORTHEAST HIGH SCHOOL
Certificate -
CONCORDE CAREER INSTITUTE
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