Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Roshanak Abdavi

Las Vegas,NV

Summary

Experienced customer service representative with several years (13 years) of experience working in a busy, fast paced call center. Committed to providing fast, quick and accurate service response to the large volume of calls received by passengers from one of the famous airlines of my country, Iran

Overview

14
14
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Mcy’s store
Las Vegas, NV
02.2024 - Current
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Call Center Customer Service Representative

Allahdad Ms
03.2010 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Skills

  • Good Listening Skills
  • I can do the tasks that require the accuracy of order and arrangement well
  • I have the ability to make personal connections،engage customers,and always be courteous and professional in a team environmentI have great communication and Leadership skills I have the ability to work under pressure and I am good at time managementI am also bilingual and I can understand English Language to some extent but I can read and write English well also I speak Persian/Farsi very fluently

Certification

  • Area of certification, Company Name - Timeframe
  • Lasvegas-Clark Country Library District٫Sahara west Library the Adult Learning Program for English class (ESL PM Intermediate Level #326 ٫ March 22,2023 and Level #426 ٫June 5,2023)
  • All courses related to work experience in the airline(Related to the sale and issuance of foreign and domestic tickets)Iran Air - The AirLine of the Iran 11/2005-06/2006-11/2007-9/2013-11/2015
  • Bachelor's degree in Persian Language and literature teaching -Azad university 10/2004

Timeline

Retail Sales Associate

Mcy’s store
02.2024 - Current

Call Center Customer Service Representative

Allahdad Ms
03.2010 - 09.2022

Similar Profiles

CREATE PROFILE
Roshanak Abdavi