Roshanda Green
Miami,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Everise (Healthy Paws)
Miami, FL
09.2023 - Current
- Provided timely and accurate responses to customer inquiries via email
- Effectively handled customer complaints, identifying root causes and implementing solutions to customer satisfaction
- Answered questions about plan coverage, enrollment, payments, and claims via email
- Maintained detailed customer records within the CRM system
Customer Service Sale Agent
Sharon King State Farm
Hallandale Beach, FL
01.2022 - 02.2023
- Delivered administrative support to the office by answering phones, responding to faxes, scheduling appointments, process applicants, payments, endorsements, corrections, and cancellations
- Provided financial service to customers in need of insurance, sold various types of insurance policies to individuals and businesses, and on behalf of insurance companies, including automobile, fire, life, and property insurance or specialized policies such as umbrella, as well
- Followed through on leads, oversaw existing client accounts, and introduced new insurance products based on changes in the client’s lives
Customer Service Sale Agent
Direct Auto Insurance
Miami, FL
02.2021 - 01.2022
- Provided excellent customer service to customers who come into the office to make payments or have billing issues and concerns, coverage questions, and need assistance with updating information to policies providing accurate and complete information
- Answer inbound calls, process applicants, payments, endorsements, corrections, and cancellations, and prepare the necessary paperwork to process insurance sales and renewals
- Handled walk-in or inbound calls for quotes for auto and motorcycle coverage, sold and completed applications, as well as bound insurance policies for customers
Customer Service Manager
Walmart Corporation
Fort Lauderdale, FL
01.2016 - 02.2019
- Greeted and assisted over 150 customers daily in a professional manner, operated cash register and related tools, and resolved customer's issues and concerns
- Manage a team of 10 associates to handle damage claims properly, identify shrinkage, and ensure safe shopping and work environment
- Conduct training and teaching company policies and procedures to over 30 cashiers daily
- Coordinate duties for 10 associates daily, communicate company goals, provide feedback, monitor performance, and participated in hiring, evaluation, promotions, and coaching of an associate
Cashier
Target Corporation
North Miami Beach, FL
07.2014 - 01.2016
- Greeted customers, answered questions, and resolved complaints
- Accepted cash, credit, and debit payments, and ensured prices and quantities were correct
- Adhere to store procedures for coupons, gift cards, and specific items
- Compiled with all company policies and standards, including safety and security measures
Education
Bachelor of Business Administration - Management
Florida International University
Miami, FL04.2018
Skills
- CRM Systems (Salesforce)
- Email Management Tools (Outlook)
- Microsoft Teams
- Word
- PowerPoint
- Conflict resolution
- Detail-oriented
- Resourceful
- Provide Motivational Support
- Building Collaborative Relationships
- Insurance processing
- Problem solving
- Team leadership
- Time management
- Call center experience
- Adaptability and flexibility
- Active listening
- Problem resolution
- Customer complaint resolution
- Reliability and punctuality
- Multitasking and organization
- Payment processing
- Email management
- Decision-making
- File management
- Service-oriented self-starter
- Task prioritization
- Attention to detail
Certification
- Insurance License, Miami, FL
- 2-15 Life, Health & Annuities Insurance License, 06/19
- 2-20 Property and Casualty License, 11/20
Other
CRM Systems (Salesforce), Email Management Tools (Outlook), Microsoft Teams, Word, PowerPoint, Detail-oriented, Resourceful, Provide Motivational Support, Building Collaborative Relationship
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leaveAccomplishments
- Supervised a team of 20+ staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Agent
Everise (Healthy Paws)
09.2023 - Current
Customer Service Sale Agent
Sharon King State Farm
01.2022 - 02.2023
Customer Service Sale Agent
Direct Auto Insurance
02.2021 - 01.2022
Customer Service Manager
Walmart Corporation
01.2016 - 02.2019
Cashier
Target Corporation
07.2014 - 01.2016
Bachelor of Business Administration - Management
Florida International University
Similar Profiles
Mandy HafnerMandy Hafner
Externship for Veterinary Technician at Healthy Paws Vet ClinicExternship for Veterinary Technician at Healthy Paws Vet Clinic
Tara M. MeehanTara M. Meehan
Marketing Director at Healthy Paws Pet InsuranceMarketing Director at Healthy Paws Pet Insurance
Amber LeviAmber Levi
Claims Specialist II at Healthy Paws Pet Insurance & FoundationClaims Specialist II at Healthy Paws Pet Insurance & Foundation
Katelyn CabreraKatelyn Cabrera
Receptionist Administrator at Concertina Music SchoolReceptionist Administrator at Concertina Music School
Rossy PerezRossy Perez
Business Development Specialist at Magaya CorporationBusiness Development Specialist at Magaya Corporation