Hi, I’m
Roshanda Humphrey
Chicago,IL
Summary
Results-driven, detailed team lead with excellent track record in Corrections/Social industry for the last 32 year. Interfaces well with management and skilled in scheduling, preparing and collecting presentation materials for new employees and business applications. Highly adept at maintaining company's confidential information and documents.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
26
years of professional experience
1
Certification
Work History
Cook County Juvenile Detention Center
Assistant Team Leader
2014.03 - Current (10 years & 6 months)
Job overview
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Managed team workload to reach targets for specific tasks.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Worked and managed both staff/residents daily to handle crisis situations
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Assisted and asked to provide development of training materials for new hires, resulting in a more streamlined onboarding process.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Resolved conflicts among team members diplomatically while maintaining a professional work environment.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Covered shift shortages for the Youth Development Specialist or other Management in their absence order to ensure the shifts are covered.
Cook County Juvenile Detention Center
Youth Development Specialist
2003.12 - 2014.03 (10 years & 3 months)
Job overview
- Maintained documentation and records of daily activities for up to 24 residents both boys/girls on any unit in the detention center.
- Attended meetings, trainings yearly to ensure compliance with the juvenile justice department of standards. Also trained in primary restraint techniques when there is a hostile resident.
- Encouraged inclusivity and peer support within the group, fostering a sense of belonging among program participants.
- Led group discussions daily promoting critical thinking skills, empowering youth to make informed decisions about their futures.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Ensured a safe environment by monitoring the security of facility at all times.
- Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement.
- Facilitated conflict resolution among peers through effective communication strategies that fostered mutual understanding and respect.
Salvation Army Youth Rehabilitation Center
House Parent/Residential Supervisor
1999.04 - 2004.01 (4 years & 9 months)
Job overview
- Mandated reporter.
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Developed strong partnerships with community resources to provide additional support services for resident needs.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Facilitated family involvement in resident life by coordinating visits, updates, and special events to strengthen familial connections.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Assisted in interviewing, training staff to work in the position.
- Strengthened communication skills among residents by facilitating group discussions and promoting active listening techniques.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
Victor See Newman Association
Mental Health Professional
2001.05 - 2003.10 (2 years & 5 months)
Job overview
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Documented client progress in confidential files.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Observed and monitored client behavior and responses to treatment.
Lutheran Social Services
Child Welfare Specialist
1998.09 - 1999.07 (10 months)
Job overview
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Enhanced public awareness of child welfare issues through community presentations and participation in local events promoting child safety and wellbeing.
- Mentored Families through sharing knowledge and experience gained from years of practice, fostering a supportive team environment.
- Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Coordinated closely with schools, medical providers, therapists, and other relevant professionals to ensure comprehensive support for children in care.
- Strengthened client engagement by utilizing trauma-informed practices when engaging with children and families experiencing adversity.
- Managed complex caseloads effectively while adhering to strict timelines as mandated by federal regulations or state policies.
- Continuously updated professional knowledge and skills by attending trainings, conferences, and workshops related to child welfare best practices.
Education
Morris Brown College , Atlanta Georgia
Bachelor of Science from Psychology
05.1994
Lincoln College , Lincoln, Illinois
Associate of Science from Liberal Arts And General Studies
05.1991
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational Leadership
- 40 plus hours of training yearly
- Client Support
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Complex Problem-Solving
- Attention to Detail
- Overseeing Daily Activities
- Shift Scheduling
- Team motivation
- Goal Setting
- Work Planning and Prioritization
- People Management
- Staff Training
- Performance Evaluations
- Quality Improvement
- Work Planning
- Documentation And Reporting
- Performance Improvement
- Onboarding and Orientation
- Daily workflow improvement
- Safety
- Resident Service
- Leading Team Meetings
- Employee Evaluation
- Overtime Management
- Expectation setting
- Coaching
- Improvement plan knowledge
Accomplishments
Mandated reporter
Armed and armed security 40 hours
Physical restraint technique training (PRT)
Annual trainings, first aid and CPR certified.
Crisis prevention Institute (CPI)
Supervised team of over 60 staff members.
Certification
First aid
CPR
Timeline
Assistant Team Leader
Cook County Juvenile Detention Center
2014.03 - Current (10 years & 6 months)
Youth Development Specialist
Cook County Juvenile Detention Center
2003.12 - 2014.03 (10 years & 3 months)
Mental Health Professional
Victor See Newman Association
2001.05 - 2003.10 (2 years & 5 months)
House Parent/Residential Supervisor
Salvation Army Youth Rehabilitation Center
1999.04 - 2004.01 (4 years & 9 months)
Child Welfare Specialist
Lutheran Social Services
1998.09 - 1999.07 (10 months)
Morris Brown College
Bachelor of Science from Psychology
Lincoln College
Associate of Science from Liberal Arts And General Studies
First aid
CPR
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