Roshanda Powers
Jonesboro,GA
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
7
7
years of professional experience
Work History
Property Manager
EMBA Management Group
Austell, GA
07.2023 - Current
- 0%0Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular quarterly property inspections, identifying areas for improvement and proactively addressing 100% potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.
Assistant Property Manager
Dasmen Residential
Atlanta, GA
01.2022 - 07.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of over 400 residents and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Assistant Property Manager
Fortis Management Group
Atlanta, GA
05.2021 - 01.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction in upwards of 30% by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
Leasing Manager
Hammond Residential Real Estate
Atlanta, GA
05.2018 - 05.2021
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Responded to over 40 daily messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Education
No Degree - Business Administration And Management
Los Angeles City College
Los Angeles, CA06.1984
Skills
- Property Oversight
- Service-Oriented Approach
- Clear Communication Skills
- Team Leadership
- Fair Housing Compliance
- Management of Multi-Family Properties
- Financial Reporting Expertise
- Resilient in Changing Environments
- Asset Management
- Active Georgia Driver's License
Timeline
Property Manager
EMBA Management Group
07.2023 - Current
Assistant Property Manager
Dasmen Residential
01.2022 - 07.2023
Assistant Property Manager
Fortis Management Group
05.2021 - 01.2022
Leasing Manager
Hammond Residential Real Estate
05.2018 - 05.2021
No Degree - Business Administration And Management
Los Angeles City College
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