Roshanda Swan
Smyer,TX
Summary
Proactive Front Desk Administrator with extensive experience in managing check-in and check-out processes, scheduling appointments, and providing exceptional customer service. Skilled in using the DAR system, handling multiple phone lines, and ensuring accurate billing and payment processing. Bringing strong problem-solving abilities and a focus on enhancing guest satisfaction and team productivity.
Professional with experience in administrative roles, prepared for front desk responsibilities. Skilled in customer service, appointment scheduling, and office management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to handle changing needs effectively.
Overview
15
15
years of professional experience
Work History
Front Desk Administrator
Grady Memorial Hosptial
09.2023 - 10.2024
- Greeted visitors and patients upon arrival, offered assistance, while checking them in for appointments and answered questions to build rapport and retention. Used the DAR system to check patients in, worked with Doctors and Medical Specialist to schedule and reschedule patients. Navigated patients to correct check in desk for appointments.
- Answered multiphone lines assisting inbound patients with information and confirmation of appointments.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
Receptionist
Ryder Logistics Transportation
06.2019 - 08.2023
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Clerical Administrator
Home Depot
01.2010 - 06.2019
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
- Increased productivity by prioritizing tasks and multitasking effectively in a fast-paced environment.
- Provided superior administrative support to multiple departments within the organization for streamlined operations.
- Supported management by drafting reports, analyzing data, and providing insightful recommendations for improvements.
- Enhanced customer satisfaction with prompt responses to inquiries and professional problem-solving skills.
Education
Certification - CompTia A+
ATG
Roswell12-2024
Certification - Business Managment
Mansfield Business School
Dallas, Texas08-1995
High School Diploma -
South Oak Cliff High School
Dallas, Texas05-1991
Skills
- Word Processing
- Problem-solving skills
- Customer service focus
- Listening Skills
- Cash Handling
- Customer Service Management
- File Organization
- Administrative Skills
- Guest Relations
- Reception Area Maintenance
- Scheduling Coordination
- File Management
- Document Management
- POS System Operation
- Guest check-in and check-out
Timeline
Front Desk Administrator
Grady Memorial Hosptial
09.2023 - 10.2024
Receptionist
Ryder Logistics Transportation
06.2019 - 08.2023
Clerical Administrator
Home Depot
01.2010 - 06.2019
Certification - CompTia A+
ATG
Certification - Business Managment
Mansfield Business School
High School Diploma -
South Oak Cliff High School
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