Roshane Tenorio
Santa Ana
Summary
A professional with experience in a fast-paced environment, works well under pressure with initiative towards starting tasks. A goal-driven individual who works well under supervision, but is capable of working individually as well. Guest-oriented reservation agent with advanced customer service skills. Friendly, organized and hardworking with strong computer skills.
Overview
3
3
years of professional experience
Work History
Gate Agent, Passenger Service Agent
Air Canada
John Wayne Airport
03.2024 - Current
- Processed payments for tickets, baggage fees, and other services.
- Greeted customers in a friendly and professional manner.
- Verified identification of travelers before allowing them to board the plane.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Recognized by management for providing exceptional customer service.
- Checked in passengers, assigned seats, and issued boarding passes.
- Processed ticket refunds for cancelled or delayed flights.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
Barista
Cha for Tea
Irvine
11.2021 - 10.2024
- Make teas, coffee, and serve food.
- Overachieve daily sales goals.
- Assisted customers with inquiries and merchandise.
- Utilize sales skills.
- Utilized POS system to receive and process customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
Medical Assistant Diploma -
Concorde Career College
Garden Grove, CA01.2024
Bachelor of Science - Tourism And Hospitality Management
Wesleyan University- Philippines
Cabanatuan City, Philippines06-2019
High School Diploma -
Araullo University-PHINMA Education
Cabanatuan City, Philippines04-2015
Skills
- Customer service
- Baggage handling
- Passenger check-in
- Conflict resolution
- Flight information
- Active listening
- Payment processing
- Time management
- Attention to detail
Extracurricular Activities
Lamp Lighter, Concorde Career College, Garden Grove, CA
Timeline
Gate Agent, Passenger Service Agent
Air Canada
03.2024 - Current
Barista
Cha for Tea
11.2021 - 10.2024
Medical Assistant Diploma -
Concorde Career College
Bachelor of Science - Tourism And Hospitality Management
Wesleyan University- Philippines
High School Diploma -
Araullo University-PHINMA Education
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