Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Roshane Smith

Queens,NY

Summary

Energetic and driven professional currently working at United Airlines & Federal Express with a solid expertise in Aviation Management and practical experience in airport operations. Eager to deepen my expertise in operational efficiency and airport systems.

I am passionate about driving excellence in the aviation sector. I have demonstrated a keen eye for details and a strong commitment to take on new challenges. Dedicated to achieving positive outcomes, I excel in maintaining the highest levels of service and safety in dynamic airport environments and forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers.

Overview

10
10
years of professional experience

Work History

Courier

FedEx
Queens, NY
03.2021 - Current
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Assisted in the sorting and organizing of an estimate of 250 packages for efficient delivery routes.
  • Assessed size, weight, and ensured compliance with federal regulations governing transportation of hazardous materials. Ensured all packages were properly labeled and sealed.
  • Verified accuracy of shipping documents & customer identification such as manifests, bills of lading, invoices, passports and other personal information for security.
  • Managed inventory control system to track stock levels at various locations.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Communicated customer complaints, requests and feedback to company management.
  • Communicated with customers to coordinate delivery times and set expectations on next steps for delivery.
  • Delivered items to residential addresses within specified time frames. Provided excellent customer service by answering questions about delivery status.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations and communicated effectively for a
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Coordinated parcel delivery using strong time management skills.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Picked up medical specimens from local care providers for delivery to laboratory. Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Tracked delivery records with manifests using smartphones for customer signatures.

Preloader

UPS
Long Island City, NY
07.2019 - 03.2021
  • Loaded packages onto delivery trucks in an efficient and timely manner.
  • Inspected packages for any visible damage before loading.
  • Utilized hand-trucks, dollies, and carts to move large quantities of packages.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Reported any discrepancies between shipment documents and actual items received.
  • Unloaded products from incoming transports.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.

Aircraft Load Agent

Delta Air Lines, Inc
Queens, NY
05.2014 - 05.2019
  • Checked and verified cargo weight, balance, and security before loading onto aircraft.
  • Coordinated with ground personnel to ensure efficient loading of cargo into aircraft.
  • Ensured that all cargo is loaded according to the airline's safety regulations and procedures.
  • Inspected containers for damage or tampering prior to loading onto aircraft.
  • Supervised ground crew in their efforts to load cargo into aircraft efficiently.
  • Maintained accurate records of all cargo loaded onto aircraft.
  • Monitored the progress of the loading process and ensured load-in within 30 minutes before departure time.
  • Calculated maximum weights, volumes, and center of gravity for each flight.
  • Trained new staff on proper methods & techniques for handling and stowing cargo safely to ensure the safety of airline crew and passengers.
  • Responded quickly to last minute changes in load plans or manifests & effectively communicated within the team.
  • Organized palletized loads into appropriate positions within an aircraft's hold area.
  • Verified documentation such as air waybills, hazardous material declarations, consignment notes.
  • Communicated with pilots regarding any special requirements for a particular flight including but not limited to: push directions, loading of late commodities, dangerous goods and luggage's.
  • Followed strict safety protocols while working around moving equipment.
  • Performed regular maintenance checks on machinery used during the loading process.
  • Exceeded specific team goal by partnering with staff to share and implement best practices in ensuring deployment of on time plane departures.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Directed cargo loading to monitor even distribution of weight.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Used scanners to track parcel information, condition or receipt.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Work in partnership with other department's to supervise all aspects of operations for the arrival and departure of Delta Airlines, and ensure vendor compliance with all operational and security requirements.
  • Operated equipment to support on-ground operations in between flights.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Assisted passengers with their luggage when necessary.

Education

Aircraft Mechanics

Vaughn College of Aeronautics And Technology
East Elmhurst, NY

Skills

  • Dispatch Collaboration
  • Delivering time-sensitive specimens
  • Schedule Adherence
  • Coordinating efficient routes
  • Valid Driver's License
  • Clean Driving Record
  • Customer Service
  • Vehicle Maintenance
  • Interpreting technical documentation
  • Aircraft service
  • Quality assurance procedures
  • Parts inspection
  • Preventive Maintenance
  • Towing aircraft

Affiliations

  • NYPD Explorer Troop | Queens, NY.
  • Delta Airline Community Volunteer | Queens, NY.

References

References available upon request.

Timeline

Courier

FedEx
03.2021 - Current

Preloader

UPS
07.2019 - 03.2021

Aircraft Load Agent

Delta Air Lines, Inc
05.2014 - 05.2019

Aircraft Mechanics

Vaughn College of Aeronautics And Technology

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Roshane Smith