ROSHANIE Jeonarine

Certified Pharmacy Technician

Walgreens

New York, NY

03.2015 - Current

Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Updated records with insurance changes and allergy details.
Entered patient profile information into computer systems accurately and completely.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Explained potential side effects of medications.
Inspected drug packaging for accuracy and compliance with standards.
Processed written prescriptions and refills, ensuring information was complete and accurate before dispensing.
Assisted pharmacists in filling prescription orders accurately and efficiently.
Ensured accurate patient identification during medication pickup.
Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Ensured patient data security by adhering to HIPAA regulations.
Ensured accurate billing information was included on prescription orders prior to processing them.
Operated cash registers to accept payments from customers.
Provided customer service to patients by answering questions about medications and health-related topics.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Provided exceptional customer service, addressing patient questions and concerns with empathy.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.