Roshank Saini
Auckland
Summary
Multilingual Skycap greeting travelers and visitors with exceptional courtesy. Highly attentive to customer service and committed to providing quality assistance to those with disabilities.
Overview
2
2
years of professional experience
Work History
Customer Service
Burger King
07.2024 - Current
- Helping and serving customers
- Taking payments and handle all customer inquiries, and suggestions them courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Greeted incoming customers and provided reliable, friendly customer service.
Customer Service/Sales
Discount Building Supply
04.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally
- Maintaining positive Can-Do attitude all times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait time
- Picking and packing orders
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Collaborated with team members to develop best practices for consistent customer service delivery
Cashier
Burger King
11.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
High School Diploma -
Macleans
Skills
- Customer Relations
- Fast Learner
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cash Handling
- Team Development
- Time Management
- Friendly customer service
- Dining customer service
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service
Burger King
07.2024 - Current
Customer Service/Sales
Discount Building Supply
04.2023 - 10.2023
Cashier
Burger King
11.2022 - 02.2023
High School Diploma -
Macleans
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