Roshanna Jackson
Summary
Capable professional with a strong track record at PNC Bank, specializing in client relationships and issue resolution. I educate customers about banking services, enhancing their experience and building trust. Recognized for my ability to deliver exceptional service, I drive customer loyalty and repeat business. As an organized teller, I excel in communication, problem-solving, and multitasking. I build strong relationships with clients and positively impact the company's success through independent decision-making and sound judgment. I am a Hardworking and passionate job seeker with strong organizational skills and a solid background in Excel and Microsoft Office.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
PNC Bank
11.2021 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Office Assistant
University Of Southern Maine
09.2019 - 08.2020
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
Sales Associate
TJ Max
06.2018 - 08.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Financial Economics
University of Maryland, Baltimore County
Baltimore, MD12-2025
BBA - International Business (Incomplete)
University of Southern Maine
Portland, MESkills
- Issue resolution
- Client relationships
- Technical aptitude
- Interpersonal and written communication
- Customer education
- Service recommendations
- Product Knowledge
- Time Management
- Microsoft Excel and Google Sheets
Certification
- CNP - Certified Notary Public
Timeline
Bank Teller
PNC Bank
11.2021 - Current
Office Assistant
University Of Southern Maine
09.2019 - 08.2020
Sales Associate
TJ Max
06.2018 - 08.2019
Bachelor of Science - Financial Economics
University of Maryland, Baltimore County
BBA - International Business (Incomplete)
University of Southern Maine
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