Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic
Roshan Nathees

Roshan Nathees

IT Support Engineer & IBMS/ELV Application Specialist
Doha

Summary

Skilled IT Support Engineer successful at using judgment and advanced technical acumen to make positive impact. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in almost all areas.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

IT and ELV Application Support Engineer

Orange Business Services - outsourcing
Doha
02.2020 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured and tested new software and hardware.
  • Assisted in development of system security protocols.
  • Promoted efficiency among departments with prompt resolution of system issues.

IBMS and ELV Application Specialist

Eutech Cybernetic
Colombo
02.2020 - Current
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Created manuals and published guidelines for proper use of systems.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Performed troubleshooting, maintenance and optimization of IBMS applications.
  • Supported daily operations and system maintenance procedures.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

IT Systems Administrator

Datatech Business Centre
Colombo
02.2017 - 05.2019
  • Diagnosed and executed resolution for network and server issues.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Evaluated software products to determine compatibility with existing systems.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Orchestrated integration and communication of software upgrades.

IT Department Incharge

Institute of Technology and Managment
Colombo
05.2015 - 01.2017
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Computer Science & Networking

IIC University Technology
Cambodia
01.2019 - 12.2022

Associate of Science - Computer Networks

Edhat
United Kingdom
04.2001 -

No Degree - IT Support Training

SK Holdings IT Training Centre
Colombo, Sri Lanka
04.2001 -

Skills

ELV Protocols - BACnet, KNX, OPC, Modbus, Data Conduit

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Certification

CCNA - Cisco Certified Network Associate

Projects

Msheireb DownTown, Doha.

One of the ranked smart cities around the world.

Integrations under one main platform from iViva Cloud to deliver Master Systems integration for the whole City promoting Smart City Concept.

2020.02 TO (PRESENT)

Timeline

CompTIA A Plus

02-2023

ITIL V4 - Information technology infrastructure library

11-2022

CCNA - Cisco Certified Network Associate

07-2022

IT and ELV Application Support Engineer

Orange Business Services - outsourcing
02.2020 - Current

IBMS and ELV Application Specialist

Eutech Cybernetic
02.2020 - Current

Bachelor of Science - Computer Science & Networking

IIC University Technology
01.2019 - 12.2022

IT Systems Administrator

Datatech Business Centre
02.2017 - 05.2019

IT Department Incharge

Institute of Technology and Managment
05.2015 - 01.2017

Associate of Science - Computer Networks

Edhat
04.2001 -

No Degree - IT Support Training

SK Holdings IT Training Centre
04.2001 -

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Roshan NatheesIT Support Engineer & IBMS/ELV Application Specialist