Roshanne Drum
Lifepoint Health
Newton,NC
14
years of professional experience
Patient Account Representative and Scheduling Coordinator experienced in insurance billing, medical billing, and HIPAA compliance. Improved scheduling flow and reduced delays through effective appointment coordination and accurate record maintenance. Focused on delivering empathetic patient service and supporting efficient care.
Work History
Patient Account Representative/Patient Scheduling Coordinator
14 Years 4 Months- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Utilized computer programs to create invoices, letters, and other documents.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Coordinated patient appointments, balancing provider availability, referral requirements, and scheduling priorities.
- Verified insurance eligibility and authorization details before confirming visits.
- Resolved scheduling conflicts by adjusting calendars and communicating updated appointment times.
- Maintained accurate patient records, demographics, and visit details in electronic health systems.
- Supported front desk workflows by answering inquiries and directing patients to appropriate services.
- Monitored appointment queues to reduce gaps, cancellations, and delays in daily schedules.
- Trained new staff on scheduling procedures, phone etiquette, and documentation standards.
- Verified insurance coverage and obtained pre-authorizations.
Education
Bachelor of Science - Healthcare Management
Skills
Team collaboration verification
Insurance billing
Medical billing
Collections experiencing
Medical billing
HIPAA compliance
HIPAA
Medical terminology
Follow-up skills knowledge
Data entry proficiency
Medical terminology
Problem resolution
Decision-making
HIPAA
Strong empathy
Physicians' orders
Decision-making
Timeline
Patient Account Representative/Patient Scheduling Coordinator
Lifepoint Health
07.2012 - CurrentRead More
Gardner-Webb University
Bachelor of Science from Healthcare Management
Read More